Human Resources Generalist


NEHA K. Chandra
5245 Bamford Drive • Sacramento, CA 95823
Phone: (916) 633-4660 • E-mail: neha.kc29@gmail.com

PROFILE

Highly motivated and skilled professional with 7 years’ experience in Human Resource Management, Customer Service, and Information Technology.

EDUCATION

 MBA in Human Resource, Symbiosis University, India March 2008

 Bachelor in Commerce, Delhi University, India March 2004

 Diploma in Computer Technology March 2004
National Institute of Information Technology, India

WORK EXPERIENCE

Team Leader
March 2006 – December 2011
Convergys India Services Private Ltd., India
• Trained and supervised a staff of 45 employees applying technical expertise in customer service and advance technology
• Communicated with internal resources and UK based team to ensure that issues were property resolved and customer requests were met in a timely expedition
• Managed customer service interface through inbound calls or the Internet
• Increased sales volume by 25 percent with 6 months
• Promoted from Customer Service Representative to Team Coach

Senior Customer Care Executive
September 2004 - February 2006
Spanco Telesystems and Solutions, India
• Managed a team of twenty telemarketers
• Prepared reports on the activities of the customer service department and ensured agents receive incentives they deserved
• Monitored and managed processing and delivery of accounts
• Researched answers for informational requests from customers

SKILLS AND ABILITIES

• Proficient in HTML, SQL, C++, VB.net, ASP.Net, Linux, UNIX, Advance Java, and XML
• Expert in identifying potential new clients and business opportunities
• Able to lead teams to successful business implementation with proper management
• Excellent customer service and organizational skills
• Bilingual in Hindi and English
  • ID#: 99874
  • Location: Sacramento, CA , 95823

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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