Customer Service Agent - Airport
32 Bentley Avenue
Sacramento, California 95823
Certificate of Medical Transcription - Highline Community College, Des Moines, Washington
Associate of Arts Degree - Business Education - Kansas City, Kansas
Worldspan, PARS, System One,Sabre, Sabre Quick Res, Word
Caregiver 10/2004 - Present
Aids, supervises, and monitors around-the-clock care for an Alzheimer’s patient.
H & R Block Tax Service 1/2004 - 4/2004
Provided customer service to clients by answering telephones, screen, scheduling appointments and giving support to the tax preparers.
Navigant Integrated Services 11/1999 - 2/2003
Senior Travel Consultant
Received telephone calls from clients and placed primarily domestic reservations for air, rail, hotel, and rental cars in a high volume call center. Prepared fare quotations for varied travel needs per the Lockheed Martin Corporation account specifics. Resolved basic and fairly typical travel related problems. Responsible for delivering the highest quality of customer service.
Delta Airlines 4/1996 - 11/1998
Customer Service Representative
Furnished customers with airline domestic and international fare information, rental car and vacation packages.
Cheap Tickets 11/1989 - 12/1992
Reservations Sales Agent
Assisted clients with inter-island airline, hotel, rental car packages and discounted promotions.