customer service, sales, retail, management, warehouse
To obtain the position in which I have applied and to further my learning experience, knowledge and skills.
Area Manager, Tous USA Los Angeles; CA — June 2011- March 2013
Trained and supervised all employees, managers, and, sales floor. I maintained and exceeded individual and store goals. I processed petty cash, bank deposits, budgets, and payroll monthly, quarterly and annually. I conducted reviews for my employees and managers. I was responsible for recruiting, disciplinary actions and terminations. I utilized Microsoft Excel, Word, and Outlook daily, participated in conference calls. I also oversaw merchandising and floor set up.
Store Manager, T-mobile; CA — August 2008-April 2011
Provided consultative sales and service on the sales floor during scheduled business hours
Responsible for recruiting and developing new employee, motivate and manage a high-performing team. Meet and exceed individual and team sales goals. Keep abreast of the rapidly evolving T-Mobile te chnology. Create an environment for discovery in store and communicating new new ideas for using mobile communications. Execute the processes and procedures that ensure that the "back" of the store works as well as the "front" from a customer perspective. Cultivate long-term customer relationships.
PHONE BANKER II, WELLSFARGO BANK N.A. SACRAMENTO, CA - DEC 2007-SEPT 2008
Responded to high volume calls regarding customer accounts, maintained regular maintenance on checking, savings, lines of credit, credit cards, certificates of deposits, and light maintenance to equity and non-equity loans/lines of credit, updated general information. Achieved and maintained aggressive sales goals, referred products/ services, maintained a quality assurance of 95% consistently.
MANTECA HIGH SCHOOL, MANTECA, CA; AUG 2003-MAY 2007
working knowledge of Microsoft word, word processing and Microsoft excel excel
Graduated baking and finance Regional Occupation program May 30,2007