ADMINISTRATIVE ASSISTANT/ CUSTOMER SERVICE/CLAIMS/RECEPTIONSIT
Adrienne J. Brooks
2762 5th Street
Sacramento, CA 95825
Cell (916) 318-1659
Home (916) 942-9649
I am seeking to obtain a position as a Customer Care or Administrative Assistant in a professional environment where I will have the opportunity to utilize my skills and demonstrate my upbeat personality and professional demeanor. I strive towards gaining new skills while furthering my knowledge and fulfilling my career goals by achieving growth and advancement within the company.
Processed dental claims with 98% accuracy by auditing and correcting errors.
Performed data entry.
Mailed confirmation and or denial of reimbursement letters to clients and pharmacies.
Completed patient registration and assured that all medical history and other data was entered into the system.
Professional appearance and composure
Collected payments for services rendered.
Telephone Operator using multi-line switchboard.
Scheduled appointments, tests and office procedures.
Disbursed incoming mail daily.
Patient and professional in demeanor.
Obtained authorizations and referrals for procedures.
Learned client flow management knowledge.
Skilled Problem solver.
Certifications And Degrees
Medical Assistant Certification
Phlebotomy/ EKG / CPR Certification
07/1997 Diploma-General Studies
Adelante High School
07/1997-11/1998 Associates of Science Degree
Student attending coursat Sacramento City College Housekeeper/ Mother/Student
Sacramento City College
03/2008-11/2009 Claim Auditor II
Delta Dental of California
Rancho Cordova, California.
3/2006-3/2007 Manual Claim Processor
National Medical Health Cards
Rancho Cordova, California
3/1999-7/2005 Front Office Receptionist
Sacramento Ear, Nose and Throat/SENT
References Available upon request.