Customer Service medical

Carolina Ramos

8329 Spengler Dr

Sacramento Ca 95828





To obtain a position of responsibility and leadership where I can use my Skills and experience



Bilingual (Read and write Spanish)

Eligibility Determination

Good Customer Service 

Task Management Tool

Work Well With Diversities 

Reports/Record Keeping/Filling

State Meds program

Microsoft Word

Office Management

10 Key touch

Cisco Phone System





Sacramento County                                                                                           12/2004-07/2014

Eligibility Specialist with Special Skills                          

Carried a case load as a Spanish Eligibility Specialist (Medical) worker, in DHA welfare office in the city of Galt for 4 years

Worked as a Medical/Cal fresh worker for 5/6 years in Service Center  

Received incoming phone calls for review of intake and continuing Medical and Cal fresh cases 

Reviewed and processed intake applications and made determination for eligibility 

Processed clients documents as they are assigned on Task Management Tool received and processed ACA (Covered California) applications

Processed EBT Cards, Ordered Medical Cards for clients, Submit RFA transactions, sent out packets for completion along with notification letters 

Processed yearly renewals for Medical program, Acting Supervisor for Unit when needed



Sacramento County                                                                                  

Human Services Assistant with Special Skills

Spanish Speaking Human Service Assistant for the Department of Human Assistance

Translated Forms from English to Spanish 

Assisted Calwork staff in working with persons referred from other departments such as hospitals probation and other service agencies

Reception window helping check clients in for appointments worked with Multi-line phone system answered and directed calls to appropriate worker or supervisor 

Separated and distributed incoming/outgoing mail, sent out packets for medical cases

Processed reports and EVK cases



Sacramento, California State University  



  • ID#: 88175
  • Location: Sacramento, CA , 95828

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