Customer Service/ Administrative/ Call Center/ Data Entry
SHAYNA R. MILLS
7409 circle parkway
Sacramento, Ca 95823
Objective: To utilize communications and people skills in a position that offers growth.
Qualifications: Strong organizational skills. Strong verbal and interpersonal skills. A team player with excellent communication. Excellent customer service, Excellent Problem solving, Great phone etiquette. Strong customer service skills.
Skills: Microsoft Word, Microsoft Excel Multi-line phones, Data entry, Administrative, Strong phone skills
McDonald's, Elk Grove, CA (01-06/05-07) Food Service: Prepared food for customers, utilizing customer service skills, cashiering at the front counter, as well as the drive- thru window, and balance the cash drawer at the end of my shift.
EMH, Sacramento, CA (06-06/05-07) Call Center: Called registered voters to take political surveys about issues in their area which required strong communication and verbal skills.
K-Designers, Rancho Cordova, CA (06-07/09-07) Call Center/ Telemarketing: Called people who were part of the homeowners association and try to convince them to set up an appointment to see K-Designers home remodeling products; which also required strong communication skills.
Sacramento City Unified School District, Sacramento, CA (07-07/08-08) Administrative/Clerical: Performed various desk duties. I took and transfered calls to the appropriate party. I took notes and filed papers. I had to know how to use Microsoft word and be able to look things up correctly on the Internet. This job called for a lot of multi-tasking. It also required me to have strong customer service skills
Gorden & Schwenkmyer, Sacramento, CA (01-08/05-08) Call Center/Telemarketing: Called democratic voters and asked them to pledge/donate money to different types of political issues. This required me to multi- task by having to be able to speak with the customer while entering in their information correctly. This job also required strong verbal skills.
Starbucks, Sacramento, CA (07-08/04-09) Coffee Shop: Greeted customers when they came in and took their orders, brewed coffee, made various drinks, prepared food, counted inventory, opened and closed the store. This job required a lot of multi-tasking, and being able to utilize my customer service skills.
NAACP, Sacramento, CA (04-09/11-11) Office Clerk: I performed various office duties such as put together appointments and take many calls. I greeted customers as they came in and directed them to where they needed to be. I made fliers and spreadsheets and handled all mail. This job required me to be able to multi-task and figure out problems on my own. My great customer service skills were needed, along with having good communication skills.
EMH, Sacramento, CA (03-14/PRESENT) Call Center: I Call registered voters to take political surveys about issues in their area which requires strong communication and verbal skills. It also requires me to have computer skills and strong data entry skills.