Shalandra Holland
9052 Brevard Dr

Sacramento, Ca 95829



OBJECTIVE:To obtain a position in a result oriented company that seeks an ambitious and career conscious person.
Where acquired skills and education will be utilized toward continued growth
and advancement.


  • Able to work in a fast paced environment  
  • Dependable and eager to learn
  • Very detailed oriented


Sprint, LLC, Rancho Cordova, California

Account Manager                                       10/2010-4/2014

Inbound Customer Retention Calls, provide support for customers facing challenges with a
company's products or services. Most customer interactions are by telephone in call centers, but some interact with customers by fax or email. Able to troubleshoot, investigate and resolve customers' questions to maintain customer satisfaction and retention. While working in a customer escalations department.

Wells Fargo Bank, N.A., Sacramento,California

Phone Banker II                                          11/2008-8/2010

Inbound Customer Calls in a Call Center Environment. Performing Data Entry, Handling Customer Complaints.
Providing financial options to a customer by offering additional products and services while providing flawless Customer Service to our extensive customer base.

JC Produce, LLC, West Sacramento, California

Customer Service Lead                            06/2003-10/2008

Inbound and Outbound Calls, Supervising the customer service staff interviewing and training new Customer
Service Reps, Data entry, Customer Complain Follow-Ups, Web Reports, Excel Reports Submitting Time Cards for 
Customer Service Reps. While providing excellent Customer Service to our demanding client base.

JPenney Custom Decorating, North Highlands,California

Customer Service Rep                             10/1999-5/2003

 Inbound and outbound Customer/Decorator Calls, Data Entry, tracking customers orders and being a liaison between the
decorators and the customers. Training new associates as well as updating customers accounts

Providian Financial, Sacramento, California

Credit Specialist II                                      10/1996-10/1998

Inbound and Outbound Collection Calls working on an Automatic Dialer System. To effective collect on delinquent accounts while offering credit solutions and new products to the customer while providing outstanding Customer Service. Also maintaining and updating customer accounts.


College Of San Mateo, San Mateo California       

Accounting, Minor: Business Administration

  • ID#: 85978
  • Location: Sacramento, CA , 95829

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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