9052 Brevard Dr
Sacramento, Ca 95829
OBJECTIVE:To obtain a position in a result oriented company that seeks an ambitious and career conscious person.
Where acquired skills and education will be utilized toward continued growth
- Able to work in a fast paced environment
- Dependable and eager to learn
- Very detailed oriented
Sprint, LLC, Rancho Cordova, California
Account Manager 10/2010-4/2014
Inbound Customer Retention Calls, provide support for customers facing challenges with a
company's products or services. Most customer interactions are by telephone in call centers, but some interact with customers by fax or email. Able to troubleshoot, investigate and resolve customers' questions to maintain customer satisfaction and retention. While working in a customer escalations department.
Wells Fargo Bank, N.A., Sacramento,California
Phone Banker II 11/2008-8/2010
Inbound Customer Calls in a Call Center Environment. Performing Data Entry, Handling Customer Complaints.
Providing financial options to a customer by offering additional products and services while providing flawless Customer Service to our extensive customer base.
JC Produce, LLC, West Sacramento, California
Customer Service Lead 06/2003-10/2008
Inbound and Outbound Calls, Supervising the customer service staff interviewing and training new Customer
Service Reps, Data entry, Customer Complain Follow-Ups, Web Reports, Excel Reports Submitting Time Cards for
Customer Service Reps. While providing excellent Customer Service to our demanding client base.
JPenney Custom Decorating, North Highlands,California
Customer Service Rep 10/1999-5/2003
Inbound and outbound Customer/Decorator Calls, Data Entry, tracking customers orders and being a liaison between the
decorators and the customers. Training new associates as well as updating customers accounts
Providian Financial, Sacramento, California
Credit Specialist II 10/1996-10/1998
Inbound and Outbound Collection Calls working on an Automatic Dialer System. To effective collect on delinquent accounts while offering credit solutions and new products to the customer while providing outstanding Customer Service. Also maintaining and updating customer accounts.
College Of San Mateo, San Mateo California
Accounting, Minor: Business Administration