Customer Service/Inbound Call Center

ALISHA M. CAREY

7454 Villajoy Way 

Sacramento, CA 95823 

(916) 396 – 2256

Leebearbear325@gmail.com

 

 

 

 

OBJECTIVE: Seeking a Customer Service position with opportunity for

                          advancement.

 

 

EDUCATION: Vallejo Senior High School 1982-1984 (Diploma)

                           MTI Business College/Major Word Processing (1987-1988)

                           University of Phoenix/Major Psychology (Present)

 

SECURITY: Cleared the Department of Defense Information Technology

                       Security Certification and Accreditation Process. (2005-Present.)

 

EMPLOYMENT:

 

04/05   SUBJECT MATTER EXPERT

04/13   Health Net Federal Services

            2025 Aerojet Road

            Rancho Cordova, CA 95842

 

Answered a multi line telephone system. Assisted military personnel with questions in regards to various medical insurance programs. Enrolled and disenrolled personnel. Explained billing statements and made corrections and adjustments if necessary. Processed payments and disenrolled delinquent accounts. Handled irate customers.

 

            Answered a dedicated line for the Tricare Service Centers for the Northern region.

            I answered billing, enrollment and program questions. I also collected payments,

            processed enrollment applications, and resolved complex enrollment and billing

            issues.

 

03/05   CUSTOMER SERVICE REPRESENTATIVE (Family Business

03/06   Associated Financial

            4857 Bandalin Way

            Sacramento, CA 95823

 

Input tax documents into a PC. Answered telephone and delivered tax  documents to customers.

 

03/99   BUSINESS ANALYST (Team Lead)

03/05   Intel Corporation

1900 Prairie City Road

Folsom, CA 95630

 

Answered a multi line telephone system. Responsible for monitoring and maintaining a secured web based application. Created secured accounts for Intel employees as well as external customers. Provided technical support surrounding customers issues with application. Monitored daily work flow among coworkers. Performed special projects within specified deadline.  Created processes and procedures surrounding application to ensure daily task were completed within deadline. Trained new employees and dealt with irate internal and external customers.

 

10/98   DOCUMENT CONTROL REPRESENTATIVE (Secured Area)

03/99   Intel Corporation

            1900 Prairie City Road

            Folsom, CA 95630

 

            Prepared confidential documents for shipment to customers. Prepared

            all necessary paperwork to ship documents. Requested the return of

            confidential documents and prepared document indicators for management.

 

04/96   CUSTOMER SERVICE REPRESENTATIVE

10/98   Intel Corporation

            1900 Prairie City Road

            Folsom, CA 95630

 

            Answered a multi line telephone system. Assisted customers with identifying

            Intel components via Intel web site. Created technical support tickets and

            forwarded to applicable engineering support teams. Prepared phone indicators for management.  Trained new employees. Trained outsource company employees to

            assume position

 

11/93   CUSTOMER SERVICE REPRESENTATIVE (Family Business)

04/96   Associated Financial

            4857 Bandalin Way

            Sacramento, CA 95823

 

            Input tax document into a PC. Answered telephone and delivered tax documents

            to customers.

 

02/92   RELAY AGENT

11/93   Sprint California Relay Service/No longer in Sacramento California

            1625 North Market Blvd., Suite 100

            Sacramento, CA 95834

 

Relayed telephone conversations for the hearing impaired and speech impaired community by way of an on-line computer system. Assisted with the training of new employees.

 

10/90   CUSTOMER SERVICE REPRESENTATIVE (Family Business)

02/92   Associated Financial

            4857 Bandalin Way

            Sacramento, CA 95823

 

            Input tax documents into a PC. Answered telephone and delivered tax documents

            to customers.

 

06/90   CUSTOMER SERVICE REPRESENTATIVE

10/90   United Parcel Service

            8455 Jackson Road

            Sacramento, CA 95642

 

            Answered a multi line telephone system. Scheduled package pick up and delivery

            request.  Communicated procedures for shipping packages state

            side and Over Seas.  Located drivers when necessary and forwarded messages

            from customers. Set up new accounts and handled irate customers.

 

 

 

 

REFERENCES UPON REQUEST

 

 

  • ID#: 81979
  • Location: Sacramento, CA , 95823

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service Rep-Call Center (TEMPORARY & ...
Studio City, CA Motion Picture Industry Pension & Health P...
Customer Care Assistant (Inbound Call Center ...
San Francisco, CA Conduent
Part-Time Customer Care Assistant (Inbound Cal...
Fresno, CA Conduent
Collision Customer Service Rep Collision Cente...
Buena Park, CA Autonation, Inc.