Call Center Rep






Sacramento, CA


(916) 929-0413 Home


Amanda K. Hill











  Center Representative versed in customer support in high call volume
  environment. Superior computer skills and telephone etiquette and maintains a
  high level of professionalism, patience, and efficiency to minimize customer
  dissatisfaction and increase customer loyalty







  Bergen, Inc.
  Sacramento, CA                        February
  2006 to Current


Customer Care Representative/Receptionist/File


  •   Assisted with
      customer problems such as missed shipments, price adjustments and backorders;
      continually strived for prompt resolution.

  •   Frequently
      worked with field sales associates in coordinating special orders, accepting
      quotations, typing, and manufacturer calls.

  •   Worked with
      warehouse associates, customers and field sales associates to ensure that the
      order process runs smoothly.

  •   Processed all
      phone, fax, mail, e-mail, drop ship and verbal orders from customers.

  •   Was responsible
      for providing customers with accurate answers to questions and complaints
      regarding products and services; if unable to provide assistance, escalated
      customers to customer service supervisor or manager in a courteous manner.

  •   Routed calls to
      company employees using a multi-line phone system,


Platinum Parking,
      Sacramento, CA                     January 2006 to February 2006


  Assistant/Parking Attendant/Customer Service Representative


  •   Provided
      Customer Service to clients who needed parking assistance.

  •   Sold Train
      Validations to customers via Credit Cards, Checks and Cash.

  •   Received and
      posted customer payments.

  •   Contacted
      customers regarding overdue charges, parking tickets on account.

  •   Entered new
      customers into the system.

  •   Performed Daily
      deposits to financial institutions.

  •   Kept up with the
      filing and data entry necessary to keep the company organized.


California Budget
Sacramento, CA                  September 2004 to December 2005


  Service Representative/ Teller


  •   Provided customer
      service to clients who needed short-term loans.

  •   Kept track of
      day-to-day operations for money transactions.

  •   Performed cash
      transactions to and from the customer, check cashing services.

  •   Called and
      collected funds on past due accounts within company standards.

  •   Performed Daily
      deposits to financial institutions

  •   Education






 American River College                           Sacramento, CA                                August 1994 to May 1997


  •   A.A., Business,
      Minor in Computer Science.

  •   Office Assistant
      Training Certificate

  •   Volunteer Experience






Troop Cookie Manager    Girl Scouts of Tierra Del Oro                                January 2002 to May 2004




  •   References

  •   Available by request


  • ID#: 81906
  • Location: Sacramento, CA , 95838

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