Call Center Representative versed in customer support in high call volume environment. Superior computer skills and telephone etiquette and maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty
Amerisource Bergen, Inc. Sacramento, CA February 2006 to Current
Customer Care Representative/Receptionist/File Clerk
Assisted with customer problems such as missed shipments, price adjustments and backorders; continually strived for prompt resolution.
Frequently worked with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
Worked with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
Processed all phone, fax, mail, e-mail, drop ship and verbal orders from customers.
Was responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalated customers to customer service supervisor or manager in a courteous manner.
Routed calls to company employees using a multi-line phone system,
Platinum Parking, Inc. Sacramento, CA January 2006 to February 2006
Office Assistant/Parking Attendant/Customer Service Representative
Provided Customer Service to clients who needed parking assistance.
Sold Train Validations to customers via Credit Cards, Checks and Cash.
Received and posted customer payments.
Contacted customers regarding overdue charges, parking tickets on account.
Entered new customers into the system.
Performed Daily deposits to financial institutions.
Kept up with the filing and data entry necessary to keep the company organized.
California Budget Finance Sacramento, CA September 2004 to December 2005
Customer Service Representative/ Teller
Provided customer service to clients who needed short-term loans.
Kept track of day-to-day operations for money transactions.
Performed cash transactions to and from the customer, check cashing services.
Called and collected funds on past due accounts within company standards.
Performed Daily deposits to financial institutions
American River College Sacramento, CA August 1994 to May 1997
A.A., Business, Minor in Computer Science.
Office Assistant Training Certificate
Troop Cookie Manager Girl Scouts of Tierra Del Oro January 2002 to May 2004
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