Receptionist/Customer Service

Experience

2006 to 2013

Bread of Heaven Ministries, Non-profit Organization

Sacramento, CA 95828

Pastor

  • Communicated with parishioners through counseling, preaching and teaching biblical principles that help to nurture their spiritual growth and development as they endeavor to live a Christian life.
  • Responsible for keeping records of the church finances and spending reports, plus planned worship service events, baptized new converts, christened babies, trained and counseled with troubled teens within the community.
  • Assisted with homeless, hungry, sick and shut-in within the community by hosting food and clothe drives, organized and fed parishioners and visitors each Sunday after the worship service.

 

 

 

 

2003 to 2004

Greater Grace Worship Center, Non-profit Organization

Sacramento, CA 95823

Church Secretary

  • Responsible for answering multi-phone lines, taking messages for other auxiliaries within the church, created and organized a detailed calendar to reflect upcoming church events and activities such as, weddings, funerals, worship services, ect.
  • Worked side by side with the Pastor keeping records of appointments, engagements, and assisting him with planning seminars and workshops by networking with other non-profit organizations. Kept a detailed calendar designed specifically for the Pastor of his appointments, and speaking engagements; made travel and hotel arrangements for the Pastor and his wife for upcoming anniversaries.
  • Created and designed a weekly bulletin for parishioners to keep them informed of upcoming events, I also assisted with the School of Ministry, Bible College.

 

1999 to 2004

Wells Fargo Bank/Call Center

Sacramento, CA 95825

Lead Phone Bank Teller

  • Call center environment, answered multi-phone lines  assisting customers with banking needs such as ordering checks, getting their balances on their accounts, trouble shooting and investigating accounts, filing regulation claims for lost funds or claims of fraud on customer accounts, handled escalated calls both eternal and external, assisted co-workers on the floor with questions; helping them trouble shoot and explore positive solutions for the customers without becoming frustrated while handling the call with a customer.
  • Helped to create incentives for co-workers and other staff that demonstrated Excellency in service to customers.

 

 

 

 

 

Education

2007 to current

Cosumnes River College

Sacramento, CA 95823

Associates in Human Services/Social Work

  • CADAC Certified to counsel with drug and alcohol dependents

 

 

2005 to 2011                                       Greater Grace School of Ministry                     Sacramento, CA

                                                                                                                               Certificates of Completion in the School of Ministry

  • Licensed and Ordained as a Pastor, Minister and Evangelist within the Christian Church

 

 

 

References

References are available on request.

    

 

  • ID#: 80402
  • Location: Sacramento, CA , 95828

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