Customer service

Vitalina Artishuk

                                                    vitalina_1@hotmail.com

                                                     916-509-5235

 

 

Objective:   An interesting position with a growing company

SKILLS:            Strong Work Ethic, Positive Attitude, Good Communication            

                           Problem- Solving Skills, Self-Confidence, Skills,   

                           Flexibility/Adaptability, Working Well Under Pressure.

Education:

 Foothill High School-Diploma                             Graduated 2004                                   

                                                            

 

                             

                       

                                                             Experience

 

 

06/2013-11/2013          Maximus                                                   Folsom, CA

Call Center Representative (temporary position)

·         Demonstrated ability to log all notes and follow up information accurately.

·         Proven ability to make over 100 inbound phone calls for every day to existing customers.

·         Proven record of managing and tracking the quote to order process.

·         Demonstrated ability to log all notes and follow up information accurately.

·         Answered customer complaints, questions and/or concerns regarding products and services.

·         Handle customer inquiries, complaints, billing questions and payment extension/service requests.

·         Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

 

 

03/2011 to 2/2013          White Rock Village Apartments          Eldorado Hills, CA

 Assistant Manager                                   

·         Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. 

·         Maintain open communication with Property Manager and Maintenance Supervisor.

·         Consistently implement policies of the community.

·         Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

·         Maintain current resident files. Maintain and record daily inspections for the community.

·         Distribute all company or community-issued notices.  Consistently implement policies of the community.

·         Excellent computer skills, good oral and written communication skills, able to resolve problems concerning issues with the property or tenants.

·         Organized with the ability to multi-task and prioritize with minimal supervision.

 

 

06/2008  To 05/2010              Fry's Electronics                                        Roseville, CA

Loss prevention/ Courtesy                                                     

·         Received cash from customers and employees in payment for goods and services, and recorded amounts received.

·         Assisted subordinates and supervisors in identifying and resolving problems.

·         Computed bill, itemized lists and tickets showing amount due, using adding machine or cash register.

·         Made change, cashed checks and issued receipts and tickets to customers.

·         Read and recorded totals shown on cash register tape and verified against cash on hand.

·         Operated cash register with peripheral electronic data processing equipment, for bar coding.

·         Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

·         Greet customers, Check receipts, process return transactions, answer customers questions.

 

10/2005  to 05/2008                 Chick - fil - a                                   Sacramento, CA

 Cashier/Buser

·         Counted money to verify amounts and issued receipts for funds received.

·         Received cash, checks and completed credit-card transactions from customers and employees.

·         Received cash, checks and completed credit-card transactions from customers and employees.

·         Excellent communication skills.

·         Fluent in Russian, Ukrainian, English.

·         Organized and efficient.

·         Clean and set up tables, bring food orders to customers tables.

 

 

  • ID#: 78277
  • Location: Sacramento, CA , 95842

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