CUSTOMER SERVICE

Eric Kunkel

4320 Tallyho Drive

Sacramento, CA 95826

                                                                  (916) 554-8501

                                                     fisheric74@comcast.net

Objective:  Customer Service

Summary of Skills:

  • Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients/issues 
  • Proficient with Word, Outlook and Windows based systems
  • Ability to define industry needs, identify market targets then successfully implement marketing &  sales strategies
  • Known for being top sales person  by initiating, maintaining & growing business partnerships, thereby increasing company revenue
  • Creating repeat business by developing long-term relationships with customers  

  • Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently
  • Focused, versatile, dependable, multi-task oriented, flexible, positive, able to adapt effectively to challenging and emergency situations
  • Well-developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills

 

Professional Experience:

Aegis Funding Corp, Sacramento, CA

People’s Choice Home Loan, Inc., Sacramento, CA                                                                                                                         

Account Manager                                                                                                                   

  • Successfully developed,  managed, maintained, and visited over one hundred Mortgage Broker accounts
  • Continuous  procurement of quality Real Estate loans through proven sales methods, successful marketing, vigilant visits and organized presentations to Mortgage Brokers and their staff
  • Maintained a pipeline of over two hundred home loans with constant knowledge of policies & procedures, underwriting guidelines, changes in industry, numerous loan products and interest rate fluctuations 
  • Trained & motivated Loan Officers on Credit Reports, Appraisals, Preliminary Title Reports, Loan programs, etc… enhancing their overall mortgage loan knowledge and sales effectiveness 
  • Managed and directed my support team, kept constant one-on-one communication with Underwriters and Management to resolve issues
  • Consistent top Branch producer two years running, earned multiple awards 

 

Greenpoint Mortgage, Sacramento, CA                                                                 

Broker Service Rep/Account Manager

  • Hired as an in-house Mortgage Broker Service Representative, promoted to Account Executive
  • Provided excellent customer service placing & receiving calls to & from Mortgage Brokers & staff
  • Offered workable solutions for loan scenarios
  • Account Executive duties and responsibilities consistent with above

 

Pacific Bell/A.T.&T/ Southwestern Bell, Monterey/Hayward/Sacramento, CA

Customer Service/Operator/Repair

  • Employed as an Operator with Pacific Bell, later merged with A.T.&T. providing outstanding customer service in a Call Center environment 
  • Placed long distance, overseas, local & emergency calls 
  • Handled multiple calls through multi-tasking  Received thirty nine Customer Commendations  Employment offer tendered & accepted from Southwestern Bell Repair  working in a technical environment utilizing multiple software platforms and working with various internal departments

 


Education:     

Monterey Peninsula College, Monterey California - Business

California State University, Hayward California – Business

ITT Tech Institute, Rancho Cordova, Ca.  Computer Networking

  • ID#: 77173
  • Location: Sacramento, CA , 95826

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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