Eric Kunkel

4320 Tallyho Drive

Sacramento, CA 95826

                                                                  (916) 554-8501


Objective:  Customer Service

Summary of Skills:

  • Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients/issues 
  • Proficient with Word, Outlook and Windows based systems
  • Ability to define industry needs, identify market targets then successfully implement marketing &  sales strategies
  • Known for being top sales person  by initiating, maintaining & growing business partnerships, thereby increasing company revenue
  • Creating repeat business by developing long-term relationships with customers  

  • Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently
  • Focused, versatile, dependable, multi-task oriented, flexible, positive, able to adapt effectively to challenging and emergency situations
  • Well-developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills


Professional Experience:

Aegis Funding Corp, Sacramento, CA

People’s Choice Home Loan, Inc., Sacramento, CA                                                                                                                         

Account Manager                                                                                                                   

  • Successfully developed,  managed, maintained, and visited over one hundred Mortgage Broker accounts
  • Continuous  procurement of quality Real Estate loans through proven sales methods, successful marketing, vigilant visits and organized presentations to Mortgage Brokers and their staff
  • Maintained a pipeline of over two hundred home loans with constant knowledge of policies & procedures, underwriting guidelines, changes in industry, numerous loan products and interest rate fluctuations 
  • Trained & motivated Loan Officers on Credit Reports, Appraisals, Preliminary Title Reports, Loan programs, etc… enhancing their overall mortgage loan knowledge and sales effectiveness 
  • Managed and directed my support team, kept constant one-on-one communication with Underwriters and Management to resolve issues
  • Consistent top Branch producer two years running, earned multiple awards 


Greenpoint Mortgage, Sacramento, CA                                                                 

Broker Service Rep/Account Manager

  • Hired as an in-house Mortgage Broker Service Representative, promoted to Account Executive
  • Provided excellent customer service placing & receiving calls to & from Mortgage Brokers & staff
  • Offered workable solutions for loan scenarios
  • Account Executive duties and responsibilities consistent with above


Pacific Bell/A.T.&T/ Southwestern Bell, Monterey/Hayward/Sacramento, CA

Customer Service/Operator/Repair

  • Employed as an Operator with Pacific Bell, later merged with A.T.&T. providing outstanding customer service in a Call Center environment 
  • Placed long distance, overseas, local & emergency calls 
  • Handled multiple calls through multi-tasking  Received thirty nine Customer Commendations  Employment offer tendered & accepted from Southwestern Bell Repair  working in a technical environment utilizing multiple software platforms and working with various internal departments



Monterey Peninsula College, Monterey California - Business

California State University, Hayward California – Business

ITT Tech Institute, Rancho Cordova, Ca.  Computer Networking

  • ID#: 77173
  • Location: Sacramento, CA , 95826

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Exciting Customer Service Oportunity
Rancho Cordova, CA Randstad
PSG GT Customer Service Manager
Grand Terrace, CA PSG
Customer Service Representative Insurance
Aliso Viejo, CA Regency Business Insurance PARENT
San Mateo, CA Chevron Corporation
Customer Service Lead
Indio, CA Carters/OshKosh
Bilingual Spanish Customer Service Agent: Tick...
Los Angeles, CA Delta Air Lines, Inc.