Customer Service / Inside Sales



Jennifer Lynn Nunn

 

2913 Candido Dr.

Sacramento, CA 
95833 

916-550-0573 Home Phone


Objective:



To obtain a position in which my skills and experience as
a customer service representative and inside sales person can be fully utilized
and will allow me to grow both professionally and personally.




Experience: 
2005-2011                  WCP
Solutions                                                   Kent
WA.



Customer Service inside Sales:   Accepted and processed customer telephone,
fax, e-mail, or walk in orders, for a variety of industrial and print items. Helped
to increase sales revenue and account penetration by encouraging “add-on”
items.    Provided price quotes for stock items and worked
with merchandising and sales to facilitate price quotes for non-stock items. Also
assisted customers with problems, delivery times, lost orders, returns, price
adjustments, etc.  answered customer
product inquiries.  I tracked backorders
and future orders for customers and Account Managers, as well as provided
administrative support for assigned Outside Account Managers and helped to prepare
customer specific order guides on request, customer online shopping lists and
stock increase/decrease forms. I assisted with backing up the Receptionist desk
when needed.



 



2002-2005                                            CSG
Openline                                                    Seattle
WA.



Customer Service Representative: Making
outbound calls to customers and offering free business and technical seminar, also
taking inbound calls from customers who received either mailings or phone calls
from us who would like to register for the seminars. I also entered all the data
into the appropriate fields,  and made
reminder calls when needed.  I was also
the Quality Assurance Lead for my group.



 



2001-2002                                            Gargoyles                                                            Auburn
WA.



Warranty Representative: Taking
calls from customers about their product concerns, giving them any pertinent
information,  (including how to send
glasses, where to send and how process works) and typing the information into a
database, evaluating product and determining whether warranty stands or not.  Other daily duties included banking of credit
cards and checks if needed, and addressing additional customer shipping
concerns.



 



1999-2000                                            McKesson
Medical Group                            Sacramento
CA



Customer Service Representative: Taking
phone orders for various medical supplies and transferring information to
database.  Other duties included,
crediting customers’ accounts, arranging exchanges and returns, attending to
problems with incorrectly ordered items, and addressing shipping concerns and
following up with the shipping company to solve the problem.



 



References upon request.

  • ID#: 73140
  • Location: Sacramento, CA , 95833

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