Relocatable Area Manager - Central|Mid-Atlantic|Northeast

Mike Monserret


1408 San Clemente Way


Sacramento, CA 95831


916.804.1309


monserret@yahoo.com


 


Profile


 


Experienced multi-unit restaurant leader. Dedicated, detailed, and multi-tasked orientated with a history of producing strong results through hands on leadership, team training and development, and ensuring a guest-focused environment. Vast knowledge of all the facets of quick service restaurant operations.


 


Hot Italian, Northern California (December 2015-Present)


 


Operations Development Director


 


Oversee operations in three locations – Sacramento, Davis, Emeryville


 


-  Developed high performing management teams


-  Ensured a deep bench of talent for current and future growth


-  Motivated, inspired, and challenged team to achieve at their highest level


-  Ensured that restaurants had excellent customer service, safety, cleanliness, organization, food quality, maximum profitability


 


 


Preferred Restaurant Brands LLC, Sacramento CA


 


Operating Partner (August 2014 – August 2015)


 


Operating Partner for Papa John’s franchisee in Sacramento, CA


 


-  Opened and operated three locations with nine more to be opened by mid 2016


-  Developed high performing management teams


-  Ensured a deep bench of talent for current and future growth


-  Motivated, inspired, and challenged team to achieve at their highest level


-  Ensured that restaurants had excellent customer service, safety, cleanliness, organization, food quality, maximum profitability


-  Built strong relationships and positively influenced all disciplines (HR, Training, Finance, Facilities, IT, and Marketing)


 


 


Freebirds World Burrito, Central Valley, CA


 


Regional Manager (April 2012-June 2014)


 


Opened 6 new restaurants over a three-month period in the Central Valley. Oversaw six restaurants from Tracy to Fresno.


 


-  Developed high performing management teams


-  Ensured a deep bench of talent for current and future growth


-  Motivated, inspired, and challenged team to achieve at their highest level


-  Ensured that restaurants had excellent customer service, safety, cleanliness, organization, food quality, maximum profitability


-  Built strong relationships and positively influenced all disciplines (HR, Training, Finance, Facilities, IT, and Marketing)


 


 


Chipotle Mexican Grill, Sacramento, CA, Cleveland, OH, Columbus, OH


2000-2011


 


Operations Director (September 2008- August 2011)


Oversaw sub-region of 68 restaurants over 4 states through a team that included 6 Area Managers, 136 General Managers and Apprentices’, and over 1600 hourly crew.


 


-  Developed a high performing mid-management team (R+, Area Manager, Apprentice Team Leads, and Team Leaders) whose primary focus was to develop Restaurateurs


-  Ensured a deep bench of talent for current and future growth


-  Motivated, inspired, and challenged team to achieve at their highest level


-  Ensured that restaurants had excellent service, safety, cleanliness, organization, food quality and ambience


-  Created strong financial performance of restaurants


-  Set clear priorities for team so they can focus on the most important things


-  Built strong relationships and positively influenced all disciplines (HR, Training, Finance, Facilities, IT, Language Development and Marketing)


 


Area Manager (December 2002-September 2008)


Managed 15 restaurants in the Sacramento market, overseeing recruiting, training, budget compliance, and overall operations while ensuring excellent customer service, high quality food, crew development, food safety, store cleanliness, and maximum profitability.


 


-  Achieved and maintained “Operational Excellence” which included: strong financials, successful and well-developed managers and crew, and pristine restaurants that served excellent food


-  Maintained and drove high and expectations around food quality, customer service, food safety, and store cleanliness in every restaurant overseen  


-  Drove all aspects of the restaurants performance and served as ultimate decision-maker for all stores overseen


-  Engaged in clear, consistent communications with corporate and restaurant staff


-  Ensured the compliance of all internal policies and procedures (e.g., people, safety, assets, cash etc.)


 


Regional Training Consultant (October 2001-December 2002)


Responsible for managing and overseeing the new restaurant opening process. Serve as subject matter experts as it pertains to all aspects of opening new restaurants, but work in concert with their peers in order to ensure a unified approach to new restaurant openings.  Develops, and builds a strong bench of Training Coordinators. Share best practices and resources, analyze costs, refine and improve the opening process, and provide input and suggestions to improve national training materials. Responsible for all external managers in training, selecting training store, arranging travel, and “sign offs”  


 


-  Built and sustained the TC bench by identifying, developing, coaching, and validating competency of TC’s. Built and sustained the bench of training teams through the same process.  Provided feedback to the appropriate supervisor on the TC/Training team members’ performance


-  Coordinated and worked with applicable departments involved in a new restaurant opening.  Coordinated schedules and conducted all necessary meetings to ensure the success of new restaurant openings; and work with Area Managers/Team Leaders to ensure that appropriate staffing plans are in place for all positions at each restaurant


 


Senior Restaurant Manager (February 2001- October 2001)


Responsible for training all external salaried managers hired for Northern California through a detailed 6-week training program while maintaining the operations and responsibilities of the General Manager


 


General Manager (June 2000- February 2001)


As a General Manager I was responsible for the daily operation of a single restaurant


 


Education


Salt Lake Community College


 


Skills


-Microsoft Office:  Word, Excel, Access, and Powerpoint


-Aloha, e*Restaurant, Lucernex, People Soft, Cognos, Rosnet


-Multi-tasking with the ability to prioritize


-Able to handle confidential information in a professional, secure manner


-ServSafe Certified


 


 


 


 


 


 


 


  


 

  • ID#: 103794
  • Location: Sacramento, CA , 95831

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