Customer Success Manager - Mid Market Accounts
CyberSource, a Visa company, is a global leader in ecommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa.
Today, CyberSource offers a full-service payment management platform for ecommerce merchants, combining global payment processing, fraud management and payment security systems that empower our clients to reach clients in over 190 countries.
The world's largest online merchants use the power of our payment solutions to innovate, optimize and growth their business. As a result, CyberSource processes 1 out of every 4 dollars spent online in the USA and 1 out of every 8 dollars worldwide!
We're seeking a proven leader in account and client management to become part of the Customer Success team to drive maximum value within our existing customer base of Mid-Market customers. The role is key to our customer retention and account development goals. The CSM will be responsible for a portfolio of regionally based clients and will focus on the use and adoption of ecommerce payment platform, fraud management, and payment security solutions. The CSM is expected to build relationships with key business executives and stakeholders, developing an understanding of their business requirements, future vision, and goals. You will be the strategic, primary point-of-contact and trusted advisor to our clients. This is a direct client facing role.
Responsibilities
Deliver on key business metrics including:
revenue growth, profitability, renewals, and client retention. Proven
experience in exceeding sales goals by proactively managing relationships,
upselling service solutions to existing accounts, and mitigating at risk situations.
Ability to collaborate within internal, cross-functional teams (e.g. product management, customer support, financial operations, and legal) to deliver effective solutions to customers.
Utilize forward thinking to implement creative ways to solve complex customer challenges and drive revenue.
Demonstrate successful customer negotiation skills.
Analyze customer key performance metrics to deliver Business Reviews and make consultative recommendations to enhance merchant experience.
What we're looking for
5
years of Global Payments and Security and/or related experience SaaS/High Tech industry successfully managing and expanding Strategic Client Relationships
Strong strategic Consultative Selling and Customer Relationship management experience focusing on Enterprise B2B and B2C customer segment
Success in working in a fast paced environment leveraging using tools like Salesforce.com and formal sales methodologies like Miller Heiman
Solid knowledge and understanding of Global Payment platforms. A bonus would be knowledge of Mobile Payments and the omni-channel landscape
Excellent communication skills (written/verbal) that are leveraged to address complex business issues and opportunities
Experience based Issue Resolution skills that facilitate dialogue across all levels of a business including the C-suite
Strong individual contributor with a commitment to excellence
Demonstrated analytical and problem solving skills
Bachelor's Degree required
An ability to travel up to 30% in territory (as required)
Can be based in the greater Bay Area
What's in it for you:
Be a key contributor in making a difference in one of the World's largest, most well-
respected brands
Flexibility to work in Foster City or new our San Francisco office with Bay Area Shuttle's
and Monthly Commuter Reimbursement
Onsite Gym with cool daily fitness and wellness classes , access 24/7
Exceptional Benefits including Visa's Educational Assistance Program, Tuition reimbursement
and Mentoring Programs
Great Networking Opportunities and Coffee Breaks with our CEO, President and Executive
Team
Employee Rewards and Recognition Awards for those who go above and beyond
Weekly ticket raffles for local Visa sponsored events such as Movie Premiers, Sports
Games, Concerts, etc.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Today, CyberSource offers a full-service payment management platform for ecommerce merchants, combining global payment processing, fraud management and payment security systems that empower our clients to reach clients in over 190 countries.
The world's largest online merchants use the power of our payment solutions to innovate, optimize and growth their business. As a result, CyberSource processes 1 out of every 4 dollars spent online in the USA and 1 out of every 8 dollars worldwide!
We're seeking a proven leader in account and client management to become part of the Customer Success team to drive maximum value within our existing customer base of Mid-Market customers. The role is key to our customer retention and account development goals. The CSM will be responsible for a portfolio of regionally based clients and will focus on the use and adoption of ecommerce payment platform, fraud management, and payment security solutions. The CSM is expected to build relationships with key business executives and stakeholders, developing an understanding of their business requirements, future vision, and goals. You will be the strategic, primary point-of-contact and trusted advisor to our clients. This is a direct client facing role.
Responsibilities
Deliver on key business metrics including:
revenue growth, profitability, renewals, and client retention. Proven
experience in exceeding sales goals by proactively managing relationships,
upselling service solutions to existing accounts, and mitigating at risk situations.
Ability to collaborate within internal, cross-functional teams (e.g. product management, customer support, financial operations, and legal) to deliver effective solutions to customers.
Utilize forward thinking to implement creative ways to solve complex customer challenges and drive revenue.
Demonstrate successful customer negotiation skills.
Analyze customer key performance metrics to deliver Business Reviews and make consultative recommendations to enhance merchant experience.
What we're looking for
5
years of Global Payments and Security and/or related experience SaaS/High Tech industry successfully managing and expanding Strategic Client Relationships
Strong strategic Consultative Selling and Customer Relationship management experience focusing on Enterprise B2B and B2C customer segment
Success in working in a fast paced environment leveraging using tools like Salesforce.com and formal sales methodologies like Miller Heiman
Solid knowledge and understanding of Global Payment platforms. A bonus would be knowledge of Mobile Payments and the omni-channel landscape
Excellent communication skills (written/verbal) that are leveraged to address complex business issues and opportunities
Experience based Issue Resolution skills that facilitate dialogue across all levels of a business including the C-suite
Strong individual contributor with a commitment to excellence
Demonstrated analytical and problem solving skills
Bachelor's Degree required
An ability to travel up to 30% in territory (as required)
Can be based in the greater Bay Area
What's in it for you:
Be a key contributor in making a difference in one of the World's largest, most well-
respected brands
Flexibility to work in Foster City or new our San Francisco office with Bay Area Shuttle's
and Monthly Commuter Reimbursement
Onsite Gym with cool daily fitness and wellness classes , access 24/7
Exceptional Benefits including Visa's Educational Assistance Program, Tuition reimbursement
and Mentoring Programs
Great Networking Opportunities and Coffee Breaks with our CEO, President and Executive
Team
Employee Rewards and Recognition Awards for those who go above and beyond
Weekly ticket raffles for local Visa sponsored events such as Movie Premiers, Sports
Games, Concerts, etc.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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