ServiceNow Solution Architect (Secret Cleared)
ECS is seeking a ServiceNow Solution Architect with an active (Secret) clearance to work in Sacramento, CA.
Job Description:
We are currently seeking a strong ServiceNow Secret cleared Systems Architect (SA) who is responsible for leveraging IT Service Management (ITSM), IT Operations Management (ITOM) and other Practices to optimize, transform, and ensure Organizations are efficient and effective using the ServiceNow platform.
Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.
General responsibilities include but are not limited to:
Architect or consult on the architecture of project.
Responsible for ensuring the solution has long term viability vs short term gain.
Provide support in Sales opportunities as needed.
Participate in estimation efforts and review of Statements of Work (SOW).
This includes understanding new applications and the ability to access and provide level of effort for all roles within the project.
Maintain training and knowledge of designated applications.
Occasional, solution development of Stories for Customer ProjectsPerform discovery work sessions to determine the solution requirements.
Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNowPerform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurationsApply Agile software development practices for customizations to the platform and applicationsOrganizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administratorsConsider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicableWorking with clients to assess current state processes and toolsAssist customers with proof-of-concept activitiesEnable ISM Delivery building efforts through development of intellectual property (IP)Participate in growing and enhancing internal process for successful client deliveryIdentify new opportunities to provide additional value to clients and improve business performanceMaintain high level of client satisfactionEnable practice building efforts through development of practice intellectual property (IP)Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilitiesSalary Range:
$150,000.
00 - $220,000.
00General Description of BenefitsRequired Skills:
Must have an active DOD Secret or Top Secret clearance (Fully Adjudicated- NO EXCEPTIONS) Must be a US Citizen with the ability to pass an extensive federal government e-QIP background checkMust be willing to work onsite in Sacramento, CA.
Functional and technical knowledge of ServiceNow5
years of experience in SaaS software configuration and/or developmentFunctional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clientsUnderstanding of Enterprise Solutions including:
Customer Service, Human Resources, Project Management, etc.
Experience building and coding Configuration Management Databases (CMDB)Knowledge of LDAP, AD, SSO, Email Infrastructure, Web ServicesKnowledge of relational databasesKnowledge of systems and network performance and availability monitoring and analysis as well as configuration managementUnderstanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
Experience dealing with technical end-users in a support roleStrong desire to learn new technologyStrong desire for career advancementMinimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position)ServiceNow Certified System AdministratorITIL CertificationA high degree of passion, energy, drive and willingness to travel if requiredDesired Skills:
Additional ServiceNow Implementation Specialist CertificationsCertified Application DeveloperExperience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)Experience in Agile methodologyECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law.
ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government.
We are focused on people, values and purpose.
Every day, our 3800
employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
We are currently seeking a strong ServiceNow Secret cleared Systems Architect (SA) who is responsible for leveraging IT Service Management (ITSM), IT Operations Management (ITOM) and other Practices to optimize, transform, and ensure Organizations are efficient and effective using the ServiceNow platform.
Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.
General responsibilities include but are not limited to:
Architect or consult on the architecture of project.
Responsible for ensuring the solution has long term viability vs short term gain.
Provide support in Sales opportunities as needed.
Participate in estimation efforts and review of Statements of Work (SOW).
This includes understanding new applications and the ability to access and provide level of effort for all roles within the project.
Maintain training and knowledge of designated applications.
Occasional, solution development of Stories for Customer ProjectsPerform discovery work sessions to determine the solution requirements.
Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNowPerform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurationsApply Agile software development practices for customizations to the platform and applicationsOrganizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administratorsConsider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicableWorking with clients to assess current state processes and toolsAssist customers with proof-of-concept activitiesEnable ISM Delivery building efforts through development of intellectual property (IP)Participate in growing and enhancing internal process for successful client deliveryIdentify new opportunities to provide additional value to clients and improve business performanceMaintain high level of client satisfactionEnable practice building efforts through development of practice intellectual property (IP)Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilitiesSalary Range:
$150,000.
00 - $220,000.
00General Description of BenefitsRequired Skills:
Must have an active DOD Secret or Top Secret clearance (Fully Adjudicated- NO EXCEPTIONS) Must be a US Citizen with the ability to pass an extensive federal government e-QIP background checkMust be willing to work onsite in Sacramento, CA.
Functional and technical knowledge of ServiceNow5
years of experience in SaaS software configuration and/or developmentFunctional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clientsUnderstanding of Enterprise Solutions including:
Customer Service, Human Resources, Project Management, etc.
Experience building and coding Configuration Management Databases (CMDB)Knowledge of LDAP, AD, SSO, Email Infrastructure, Web ServicesKnowledge of relational databasesKnowledge of systems and network performance and availability monitoring and analysis as well as configuration managementUnderstanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
Experience dealing with technical end-users in a support roleStrong desire to learn new technologyStrong desire for career advancementMinimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position)ServiceNow Certified System AdministratorITIL CertificationA high degree of passion, energy, drive and willingness to travel if requiredDesired Skills:
Additional ServiceNow Implementation Specialist CertificationsCertified Application DeveloperExperience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)Experience in Agile methodologyECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law.
ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government.
We are focused on people, values and purpose.
Every day, our 3800
employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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