Support Staff DHS
Sacramento, CA Sacramento, CA Full-time Full-time $19 an hour $19 an hour WHO WE ARE:
Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services.
Our professional staff operates more than 40 locally managed and delivered programs.
Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training.
Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.
OUR MISSION:
To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.
PROGRAM AND LOCATION:
VOA Family Services is recruiting 2 full-time Support Staff to work on the Options Transitional Living team.
VOA's Family Services is a transitional housing program for homeless families.
Our transitional housing program for women and children provides homeless families a safe environment for their children and themselves to live while they seek permanent housing and employment.
Services include individual and group counseling by dedicated case managers, life-skills and parenting classes, and referrals for permanent housing.
Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.
We are only hiring for 2 Evening schedules currently.
You work 4/10 hour shifts Thursday - Sunday or Friday - Monday.
.
The shift starts at 12 PM and ends at 10:
00 PM.
POSITION
Summary:
The Shelter Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives.
Objectives include supportive interaction with program participants and team members, assessment of participant's needs, supporting the safety and integrity of all residents, and performance of all work duties as required.
Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.
OBJECTIVES/ACTIVITIES:
A.
Responsible for performing daily work requirements to achieve established objectives of the program.
1.
Explain program requirements and regulations to new guests and assure compliance.
2.
Continually reorients guests to rules, rights, and responsibilities.
3.
Coordinate meal preparation/service, room assignments, and other daily routines.
4.
Provide awake shift coverage and maintain grounds security at all times.
Conduct hourly safety and security checks during designated periods.
5.
Provide emergency assistance to guests and co-workers as necessary.
6.
Perform housekeeping and other maintenance tasks as needed, i.
e.
, change light bulbs, plunge a toilet, clean up accidents/messes, etc.
7.
Prepare for new guests, including sanitizing beds and sleeping areas.
8.
Cleaning and sanitizing of all common areas, including restroom and laundry areas and staff areas, both indoors and outside.
9.
Assures toiletry and cleaning supplies are stocked and secured.
10.
Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.
11.
Takes pertinent guest issues to the Case Management team.
12.
Positive role model, professional behavior including appearance, and communication with others.
13.
Perform other reasonably related duties as assigned.
B.
Responsible for all areas of daily program maintenance in compliance with company policies.
1.
Complete all shift logs, observation logs, and incident reports.
2.
Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policies that can affect program security or safety.
3.
Adhere to work schedules to provide adequate/safe staffing coverage and to accomplish program objectives.
4.
Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.
EDUCATION AND
Experience:
High school diploma or equivalent required.
This position requires the demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices.
It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities.
Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Must be flexible to work irregular hours and be willing to function as a team member.
Computer skills are required.
Also, CPR and First Aid training is required within ninety (90) days of employment, re-certification as necessary, and T.
B.
testing annually.
A valid California driver's license and the ability to meet the organization's insurance carrier guidelines are preferred.
Must undergo a criminal background check.
SPECIFIC SKILLS REQUIRED:
Teamwork skills Oral and written communication skills Ability to de-escalate crises and assist residents and staff in emergencies Organizational skills Analytical and decision-making ability PHYSICAL REQUIREMENTS Lift and move up to 40 pounds Physically able to safely maneuver the weight distribution of a client in an emergency Stand, walk, bend, stoop, and sit frequently Kneel occasionally Climb stairs where programs have more than one level Be able to maneuver quickly in emergencies to assist clients as needed Job Type:
Full-time Pay:
$19.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift Evening shift Weekends as needed Application Question(s):
Have you been employed with Volunteers of America NCNN before? If yes, when? Have you been a client of Volunteers of America NCNN within the past two (2) years? We are currently hiring for the following schedule.
You will work 4/10 hour shifts Thursday - Sunday.
Your shift starts at 12:
00 PM and ends at 10:
00 PM.
Can you work this schedule? We are currently hiring for the following schedule.
You will work 4/10 hour shifts Friday - Monday.
Your shift starts at 12:
00 PM and ends at 10:
00 PM.
Can you work this schedule?
Experience:
emergency shelter:
1 year (Preferred) social services:
1 year (Preferred) Work Location:
In person Teamwork skills Oral and written communication skills Ability to de-escalate crises and assist residents and staff in emergencies Organizational skills Analytical and decision-making ability Lift and move up to 40 pounds Physically able to safely maneuver the weight distribution of a client in an emergency Stand, walk, bend, stoop, and sit frequently Kneel occasionally Climb stairs where programs have more than one level Be able to maneuver quickly in emergencies to assist clients as needed 401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance 10 hour shift Evening shift Weekends as needed Have you been employed with Volunteers of America NCNN before? If yes, when? Have you been a client of Volunteers of America NCNN within the past two (2) years? We are currently hiring for the following schedule.
You will work 4/10 hour shifts Thursday - Sunday.
Your shift starts at 12:
00 PM and ends at 10:
00 PM.
Can you work this schedule? We are currently hiring for the following schedule.
You will work 4/10 hour shifts Friday - Monday.
Your shift starts at 12:
00 PM and ends at 10:
00 PM.
Can you work this schedule? emergency shelter:
1 year (Preferred) social services:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services.
Our professional staff operates more than 40 locally managed and delivered programs.
Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training.
Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.
OUR MISSION:
To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.
PROGRAM AND LOCATION:
VOA Family Services is recruiting 2 full-time Support Staff to work on the Options Transitional Living team.
VOA's Family Services is a transitional housing program for homeless families.
Our transitional housing program for women and children provides homeless families a safe environment for their children and themselves to live while they seek permanent housing and employment.
Services include individual and group counseling by dedicated case managers, life-skills and parenting classes, and referrals for permanent housing.
Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.
We are only hiring for 2 Evening schedules currently.
You work 4/10 hour shifts Thursday - Sunday or Friday - Monday.
.
The shift starts at 12 PM and ends at 10:
00 PM.
POSITION
Summary:
The Shelter Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives.
Objectives include supportive interaction with program participants and team members, assessment of participant's needs, supporting the safety and integrity of all residents, and performance of all work duties as required.
Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.
OBJECTIVES/ACTIVITIES:
A.
Responsible for performing daily work requirements to achieve established objectives of the program.
1.
Explain program requirements and regulations to new guests and assure compliance.
2.
Continually reorients guests to rules, rights, and responsibilities.
3.
Coordinate meal preparation/service, room assignments, and other daily routines.
4.
Provide awake shift coverage and maintain grounds security at all times.
Conduct hourly safety and security checks during designated periods.
5.
Provide emergency assistance to guests and co-workers as necessary.
6.
Perform housekeeping and other maintenance tasks as needed, i.
e.
, change light bulbs, plunge a toilet, clean up accidents/messes, etc.
7.
Prepare for new guests, including sanitizing beds and sleeping areas.
8.
Cleaning and sanitizing of all common areas, including restroom and laundry areas and staff areas, both indoors and outside.
9.
Assures toiletry and cleaning supplies are stocked and secured.
10.
Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.
11.
Takes pertinent guest issues to the Case Management team.
12.
Positive role model, professional behavior including appearance, and communication with others.
13.
Perform other reasonably related duties as assigned.
B.
Responsible for all areas of daily program maintenance in compliance with company policies.
1.
Complete all shift logs, observation logs, and incident reports.
2.
Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policies that can affect program security or safety.
3.
Adhere to work schedules to provide adequate/safe staffing coverage and to accomplish program objectives.
4.
Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.
EDUCATION AND
Experience:
High school diploma or equivalent required.
This position requires the demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices.
It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities.
Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Must be flexible to work irregular hours and be willing to function as a team member.
Computer skills are required.
Also, CPR and First Aid training is required within ninety (90) days of employment, re-certification as necessary, and T.
B.
testing annually.
A valid California driver's license and the ability to meet the organization's insurance carrier guidelines are preferred.
Must undergo a criminal background check.
SPECIFIC SKILLS REQUIRED:
Teamwork skills Oral and written communication skills Ability to de-escalate crises and assist residents and staff in emergencies Organizational skills Analytical and decision-making ability PHYSICAL REQUIREMENTS Lift and move up to 40 pounds Physically able to safely maneuver the weight distribution of a client in an emergency Stand, walk, bend, stoop, and sit frequently Kneel occasionally Climb stairs where programs have more than one level Be able to maneuver quickly in emergencies to assist clients as needed Job Type:
Full-time Pay:
$19.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift Evening shift Weekends as needed Application Question(s):
Have you been employed with Volunteers of America NCNN before? If yes, when? Have you been a client of Volunteers of America NCNN within the past two (2) years? We are currently hiring for the following schedule.
You will work 4/10 hour shifts Thursday - Sunday.
Your shift starts at 12:
00 PM and ends at 10:
00 PM.
Can you work this schedule? We are currently hiring for the following schedule.
You will work 4/10 hour shifts Friday - Monday.
Your shift starts at 12:
00 PM and ends at 10:
00 PM.
Can you work this schedule?
Experience:
emergency shelter:
1 year (Preferred) social services:
1 year (Preferred) Work Location:
In person Teamwork skills Oral and written communication skills Ability to de-escalate crises and assist residents and staff in emergencies Organizational skills Analytical and decision-making ability Lift and move up to 40 pounds Physically able to safely maneuver the weight distribution of a client in an emergency Stand, walk, bend, stoop, and sit frequently Kneel occasionally Climb stairs where programs have more than one level Be able to maneuver quickly in emergencies to assist clients as needed 401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance 10 hour shift Evening shift Weekends as needed Have you been employed with Volunteers of America NCNN before? If yes, when? Have you been a client of Volunteers of America NCNN within the past two (2) years? We are currently hiring for the following schedule.
You will work 4/10 hour shifts Thursday - Sunday.
Your shift starts at 12:
00 PM and ends at 10:
00 PM.
Can you work this schedule? We are currently hiring for the following schedule.
You will work 4/10 hour shifts Friday - Monday.
Your shift starts at 12:
00 PM and ends at 10:
00 PM.
Can you work this schedule? emergency shelter:
1 year (Preferred) social services:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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