Customer Contact Center Analyst
Sacramento, CA Sacramento, CA Full-time Full-time $3,534 - $5,744 a month $3,534 - $5,744 a month 15 hours ago 15 hours ago 15 hours ago The California Public Employees' Retirement System (CalPERS) is the nation's largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families.
Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation.
At CalPERS, we're committed to people - the people we serve, our team members, and the larger community around us.
CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
This position is being re-advertised.
If you previously applied, your application is still being considered and you do not need to re-apply.
Interview Dates:
We anticipate virtual interviews being held beginning the week of 11/6/2023.
We look forward to meeting with you! Telework Information:
These positions are eligible for a full-time remote schedule, with a requirement to occasionally report to the office.
Minimum Qualifications To demonstrate you meet the minimum qualifications, include all of the following experience or education you may possess, including detailed duties performed on your application:
Experience o Analytical (e.
g.
research, data/information gathering, analysis, and recommendations) o Technical o Clerical o Customer Service Education o Upload a copy of your college transcripts CalPERS Customer Experience Division (CXD) is seeking to fill multiple opportunities for Customer Contact Center Analysts in our Frontline Agent Resource and Mentorship (FARM) Team.
Under the supervision of a Staff Services Manager I, Customer Contact Center Analysts are responsible for performing consultative and analytical duties in order to support the customer service goals and objectives of the division as well as the organization.
Success in these positions require the ability to demonstrate strong interpersonal and professional customer service skills, a positive attitude, flexibility, and dependability, with the ability to work independently, exercise good judgment in all work-related activities, and work effectively with sensitive subject matter.
In this position, you will have the opportunity to interpret and apply provisions of law, court decisions, and departmental policies while demonstrating excellent verbal and written communication skills and providing excellent service.
Note:
Candidates must reside in California upon appointment.
Job Type:
Full-time Pay:
$3,534.
00 - $5,744.
00 per month
Benefits:
401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday Work Location:
Hybrid remote in Sacramento, CA 95811.
Estimated Salary: $20 to $28 per hour based on qualifications.
Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation.
At CalPERS, we're committed to people - the people we serve, our team members, and the larger community around us.
CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
This position is being re-advertised.
If you previously applied, your application is still being considered and you do not need to re-apply.
Interview Dates:
We anticipate virtual interviews being held beginning the week of 11/6/2023.
We look forward to meeting with you! Telework Information:
These positions are eligible for a full-time remote schedule, with a requirement to occasionally report to the office.
Minimum Qualifications To demonstrate you meet the minimum qualifications, include all of the following experience or education you may possess, including detailed duties performed on your application:
Experience o Analytical (e.
g.
research, data/information gathering, analysis, and recommendations) o Technical o Clerical o Customer Service Education o Upload a copy of your college transcripts CalPERS Customer Experience Division (CXD) is seeking to fill multiple opportunities for Customer Contact Center Analysts in our Frontline Agent Resource and Mentorship (FARM) Team.
Under the supervision of a Staff Services Manager I, Customer Contact Center Analysts are responsible for performing consultative and analytical duties in order to support the customer service goals and objectives of the division as well as the organization.
Success in these positions require the ability to demonstrate strong interpersonal and professional customer service skills, a positive attitude, flexibility, and dependability, with the ability to work independently, exercise good judgment in all work-related activities, and work effectively with sensitive subject matter.
In this position, you will have the opportunity to interpret and apply provisions of law, court decisions, and departmental policies while demonstrating excellent verbal and written communication skills and providing excellent service.
Note:
Candidates must reside in California upon appointment.
Job Type:
Full-time Pay:
$3,534.
00 - $5,744.
00 per month
Benefits:
401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday Work Location:
Hybrid remote in Sacramento, CA 95811.
Estimated Salary: $20 to $28 per hour based on qualifications.
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