Customer Contact Center Analyst
Sacramento, CA Sacramento, CA Full-time Full-time $3,534 - $5,744 a month $3,534 - $5,744 a month 1 day ago 1 day ago 1 day ago The California Public Employees' Retirement System (CalPERS) is the nation's largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families.
Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation.
At CalPERS, we're committed to people - the people we serve, our team members, and the larger community around us.
CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
Interview Dates:
Virtual interviews are anticipated to be held between September 11th - 15th.
Telework Information:
These positions are eligible for a full-time remote schedule, with a requirement to occasionally report to the office.
Minimum Qualifications To demonstrate you meet the minimum qualifications, include all of the following experience or education you may possess, including detailed duties performed on your application:
Experience Analytical (e.
g.
research, data/information gathering, analysis, and recommendations) Technical Clerical Customer Service Education Upload a copy of your college transcripts CalPERS Customer Experience Division (CXD) is seeking to fill multiple opportunities for Customer Contact Center Analysts in our Frontline Agent Resource and Mentorship (FARM) Team.
Under the supervision of a Staff Services Manager I, Customer Contact Center Analysts are responsible for performing consultative and analytical duties in order to support the customer service goals and objectives of the division as well as the organization.
Success in these positions require the ability to demonstrate strong interpersonal and professional customer service skills, a positive attitude, flexibility, and dependability, with the ability to work independently, exercise good judgment in all work-related activities, and work effectively with sensitive subject matter.
In this position, you will have the opportunity to interpret and apply provisions of law, court decisions, and departmental policies while demonstrating excellent verbal and written communication skills and providing excellent service.
Note:
Candidates must reside in California upon appointment.
Job Type:
Full-time Pay:
$3,534.
00 - $5,744.
00 per month
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Work Location:
Hybrid remote in Sacramento, CA 95811.
Estimated Salary: $20 to $28 per hour based on qualifications.
Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation.
At CalPERS, we're committed to people - the people we serve, our team members, and the larger community around us.
CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
Interview Dates:
Virtual interviews are anticipated to be held between September 11th - 15th.
Telework Information:
These positions are eligible for a full-time remote schedule, with a requirement to occasionally report to the office.
Minimum Qualifications To demonstrate you meet the minimum qualifications, include all of the following experience or education you may possess, including detailed duties performed on your application:
Experience Analytical (e.
g.
research, data/information gathering, analysis, and recommendations) Technical Clerical Customer Service Education Upload a copy of your college transcripts CalPERS Customer Experience Division (CXD) is seeking to fill multiple opportunities for Customer Contact Center Analysts in our Frontline Agent Resource and Mentorship (FARM) Team.
Under the supervision of a Staff Services Manager I, Customer Contact Center Analysts are responsible for performing consultative and analytical duties in order to support the customer service goals and objectives of the division as well as the organization.
Success in these positions require the ability to demonstrate strong interpersonal and professional customer service skills, a positive attitude, flexibility, and dependability, with the ability to work independently, exercise good judgment in all work-related activities, and work effectively with sensitive subject matter.
In this position, you will have the opportunity to interpret and apply provisions of law, court decisions, and departmental policies while demonstrating excellent verbal and written communication skills and providing excellent service.
Note:
Candidates must reside in California upon appointment.
Job Type:
Full-time Pay:
$3,534.
00 - $5,744.
00 per month
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Work Location:
Hybrid remote in Sacramento, CA 95811.
Estimated Salary: $20 to $28 per hour based on qualifications.
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