Program Resource Assistant
Job DetailsLevelExperiencedJob LocationFrancis House Next Move - Sacramento, CAPosition TypeFull TimeSalary Range$18.
00 HourlyJob CategoryNext MoveDescriptionGeneral
Summary:
Under direction of the Program Manager, this position is responsible for the direct daily service of low-income and homeless clientele and the facility.
Working with other staff members, this individual conducts screenings & intakes for available services in a fast-paced environment during participants visit to Next Move's Direct Services walk-in site.
This individual observes and helps visitors with basic needs; assists in conflict resolution and crisis intervention; and performs a variety of other duties to assist visitors while on-site.
PRINCIPAL DUTIES &
Responsibilities:
Essential Functions:
Gather information from clients either in person or by telephone to determine their needs and eligibility for assistance.
Conducts intake process and prepares intake records for participants accepted for assistance.
Assists participants with minor problems and answer routine questions.
De-escalates crisis and responds to crisis situations in a calm manner.
Respond to and assist other providers in delivering services to our participants.
Establish and maintain positive relations with the general public, funding agency, participants and other staff.
Develops and maintain comprehensive lists of community resources for use by program participants and refer program participants as appropriate.
Comprehends and adheres to ethical standards and confidentiality laws.
Attend trainings and meetings as directed.
Other Duties/ResponsibilitiesEstablish and maintain positive relations with the general public, funding agency, participants and other staff.
Ensure compliance with all Goodwill Industries Sacramento Valley Northern Nevada and Next Move's policies, CARF standards, and safety and security regulations.
Performs other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Basic Qualifications of the Role:
Must have basic interpersonal communication skills.
Must have ability to facilitate different types of conversations with a diverse population.
Experience using basic computer, peripheral equipment and Microsoft Office software.
Must not present a direct threat to the safety and health of self, others or property.
No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
Must provide proof of identification and eligibility to work in the United States of America.
Must be required to pass a drug and background screening.
Must be able to perform essential functions of this job description with or without reasonable accommodation.
Must work effectively with staff, participants and the public.
Preferred Qualifications of the Role:
High School diploma or GED with one (1) year of experience working effectively with the public in a community setting; or AA degree or other degree with emphasis in social science or closely related field; or any combination of education, training, and experience, which would provide the knowledge and ability to complete the duties outlined above.
Demonstrate ability to interview and document in the social work space.
Experience working with low-income adults from diverse social and ethnic backgrounds who have a history of homelessnessMust have understanding of public welfare laws, principles of community organization, and effective use of public and private community resources.
Bi-Lingual-Multi-Cultural knowledge is desirable.
POSITIONS SUPERVISED:
NonePHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear.
The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment is usually hectic/fast-paced with frequent short deadlines and instances of unusual situations.
This job description does not cover all the activities, duties or responsibilities required of this role.
Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
WORKING CONDITIONS/HAZARDS:
Work is performed primarily in an office environment.
Requires a high level of adaptability and flexibility.
Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.
This job description does not cover all the activities, duties or responsibilities required of this role.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.
Recommended Skills Confidentiality Conflict Resolution Crisis Intervention Diversity Awareness Ethics Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
00 HourlyJob CategoryNext MoveDescriptionGeneral
Summary:
Under direction of the Program Manager, this position is responsible for the direct daily service of low-income and homeless clientele and the facility.
Working with other staff members, this individual conducts screenings & intakes for available services in a fast-paced environment during participants visit to Next Move's Direct Services walk-in site.
This individual observes and helps visitors with basic needs; assists in conflict resolution and crisis intervention; and performs a variety of other duties to assist visitors while on-site.
PRINCIPAL DUTIES &
Responsibilities:
Essential Functions:
Gather information from clients either in person or by telephone to determine their needs and eligibility for assistance.
Conducts intake process and prepares intake records for participants accepted for assistance.
Assists participants with minor problems and answer routine questions.
De-escalates crisis and responds to crisis situations in a calm manner.
Respond to and assist other providers in delivering services to our participants.
Establish and maintain positive relations with the general public, funding agency, participants and other staff.
Develops and maintain comprehensive lists of community resources for use by program participants and refer program participants as appropriate.
Comprehends and adheres to ethical standards and confidentiality laws.
Attend trainings and meetings as directed.
Other Duties/ResponsibilitiesEstablish and maintain positive relations with the general public, funding agency, participants and other staff.
Ensure compliance with all Goodwill Industries Sacramento Valley Northern Nevada and Next Move's policies, CARF standards, and safety and security regulations.
Performs other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Basic Qualifications of the Role:
Must have basic interpersonal communication skills.
Must have ability to facilitate different types of conversations with a diverse population.
Experience using basic computer, peripheral equipment and Microsoft Office software.
Must not present a direct threat to the safety and health of self, others or property.
No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
Must provide proof of identification and eligibility to work in the United States of America.
Must be required to pass a drug and background screening.
Must be able to perform essential functions of this job description with or without reasonable accommodation.
Must work effectively with staff, participants and the public.
Preferred Qualifications of the Role:
High School diploma or GED with one (1) year of experience working effectively with the public in a community setting; or AA degree or other degree with emphasis in social science or closely related field; or any combination of education, training, and experience, which would provide the knowledge and ability to complete the duties outlined above.
Demonstrate ability to interview and document in the social work space.
Experience working with low-income adults from diverse social and ethnic backgrounds who have a history of homelessnessMust have understanding of public welfare laws, principles of community organization, and effective use of public and private community resources.
Bi-Lingual-Multi-Cultural knowledge is desirable.
POSITIONS SUPERVISED:
NonePHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear.
The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment is usually hectic/fast-paced with frequent short deadlines and instances of unusual situations.
This job description does not cover all the activities, duties or responsibilities required of this role.
Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
WORKING CONDITIONS/HAZARDS:
Work is performed primarily in an office environment.
Requires a high level of adaptability and flexibility.
Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.
This job description does not cover all the activities, duties or responsibilities required of this role.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.
Recommended Skills Confidentiality Conflict Resolution Crisis Intervention Diversity Awareness Ethics Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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