Tier 1 Help Desk
3.
9 Full-time 4 hours ago Full Job Description In today's environment our clients' abilities to respond to requests for information are more important than ever - and through people, processes, tools, and technology, we help them do so.
Are you excited about exploring innovative ways to visualize data, use analytics, and help clients find relevant information in an ever-growing sea of emails and electronic documents? Do you have a legal or technology background and want to continue to grow your skills and abilities? We are a practice that brings together teams focusing on thought diversity, collaborative problem solving, and development of our professionals to enable our Government and Public Services (GPS) Discovery & Data Management Practice clients face litigation and other regulatory requirements with the resources to efficiently and effectively assist the government and respond to information requests.
If you want to help clients make sense of their data and are passionate about keeping up with the latest data trends and technology sources, then our team would be a great fit for you! Work you'll do The Tier 1 Help Desk professional will be responsible for the following duties, but not limited to:
Keep Relativity Running, accessible, organized, and secure.
Facilitate communication about Relativity's status, as well as any planned or unplanned outages involving our ATO in the FTC/GPS TC.
Work with engagement to maintain client documentation (SAR, CUA, ROB, Attestation) Verify documentation and qualifications to manage the permissions and access of end users.
Work with engagement and Client solutions to create, edit, and administrate internal and external user accounts and Create Relativity user and submit and configure DFed users as per our policies.
Address client and internal tickets according to appropriate policies and maintain company SLAs.
Maintain internal documentation necessary for user tracking and organize the SharePoint site.
Perform preliminary troubleshooting for technical issues.
Gather data and verify client issues that appear to have a wide net of those affected Work to update or upgrade applications during least impactful times to customers as well as provide post update/patching testing This position will require after hours and weekend work at regular intervals.
Coverage and testing for Weekend and Post Patching events.
The team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact.
Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000
professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Discovery is constantly evolving and changing as data volumes and sources continue to grow exponentially.
We aim to help our clients solve their most pressing data management challenges by bringing key stakeholders together and helping them to navigate challenges such as cloud migration, implications of new technologies, evolving data sources, and pressure due to time constraints or regulatory requirements.
Our practice has established itself as a leader in delivering the full spectrum of Discovery services to government agencies.
Our teams apply eDiscovery leading practices and leverage analytics technology, as well as traditional legal research and writing, to assist government attorneys and agency staff through the litigation or information request process.
Our teams work with government attorneys on litigation readiness; to collect, process, analyze, review, and produce data; and to support discovery requests, depositions, hearings, and trials.
Our team applies decades of experience and knowledge gleaned from thousands of cases to each stage of a litigation or dispute engagement, from case theory development and discovery to witness testimony.
We use proprietary tools, methodologies, and technology-including data mining and mapping, electronic discovery, and computer forensic capabilities-to address our clients' needs.
Qualifications Required:
Associates OR Bachelors degree required Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required clearance for this role 1-3 years' working with tier 1 help desk experience Customer Service Experience - Phone support is preferable Ticketing Software experience - Service Now (Service Desk also acceptable) Active Directory administration - User creation and/or password and RSA PIN reset or like experience Knowledge or experience of two factor authentication Basic troubleshooting abilities The ability to communicate effectively through phone, email, and chat The ability to uphold our policies and dedication to upholding security requirements MS SQL Database experience PowerShell or other scripting knowledge Knowledge or experience with remote desktop, NTFS management, SharePoint, and Windows Server administration Travel up to 20% This position will require after hours and weekend work at regular intervals Preferred:
Legal or eDiscovery experience highly preferred eDiscovery tool - Relativity experience highly preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Full-time 4 hours ago Full Job Description In today's environment our clients' abilities to respond to requests for information are more important than ever - and through people, processes, tools, and technology, we help them do so.
Are you excited about exploring innovative ways to visualize data, use analytics, and help clients find relevant information in an ever-growing sea of emails and electronic documents? Do you have a legal or technology background and want to continue to grow your skills and abilities? We are a practice that brings together teams focusing on thought diversity, collaborative problem solving, and development of our professionals to enable our Government and Public Services (GPS) Discovery & Data Management Practice clients face litigation and other regulatory requirements with the resources to efficiently and effectively assist the government and respond to information requests.
If you want to help clients make sense of their data and are passionate about keeping up with the latest data trends and technology sources, then our team would be a great fit for you! Work you'll do The Tier 1 Help Desk professional will be responsible for the following duties, but not limited to:
Keep Relativity Running, accessible, organized, and secure.
Facilitate communication about Relativity's status, as well as any planned or unplanned outages involving our ATO in the FTC/GPS TC.
Work with engagement to maintain client documentation (SAR, CUA, ROB, Attestation) Verify documentation and qualifications to manage the permissions and access of end users.
Work with engagement and Client solutions to create, edit, and administrate internal and external user accounts and Create Relativity user and submit and configure DFed users as per our policies.
Address client and internal tickets according to appropriate policies and maintain company SLAs.
Maintain internal documentation necessary for user tracking and organize the SharePoint site.
Perform preliminary troubleshooting for technical issues.
Gather data and verify client issues that appear to have a wide net of those affected Work to update or upgrade applications during least impactful times to customers as well as provide post update/patching testing This position will require after hours and weekend work at regular intervals.
Coverage and testing for Weekend and Post Patching events.
The team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact.
Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000
professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Discovery is constantly evolving and changing as data volumes and sources continue to grow exponentially.
We aim to help our clients solve their most pressing data management challenges by bringing key stakeholders together and helping them to navigate challenges such as cloud migration, implications of new technologies, evolving data sources, and pressure due to time constraints or regulatory requirements.
Our practice has established itself as a leader in delivering the full spectrum of Discovery services to government agencies.
Our teams apply eDiscovery leading practices and leverage analytics technology, as well as traditional legal research and writing, to assist government attorneys and agency staff through the litigation or information request process.
Our teams work with government attorneys on litigation readiness; to collect, process, analyze, review, and produce data; and to support discovery requests, depositions, hearings, and trials.
Our team applies decades of experience and knowledge gleaned from thousands of cases to each stage of a litigation or dispute engagement, from case theory development and discovery to witness testimony.
We use proprietary tools, methodologies, and technology-including data mining and mapping, electronic discovery, and computer forensic capabilities-to address our clients' needs.
Qualifications Required:
Associates OR Bachelors degree required Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required clearance for this role 1-3 years' working with tier 1 help desk experience Customer Service Experience - Phone support is preferable Ticketing Software experience - Service Now (Service Desk also acceptable) Active Directory administration - User creation and/or password and RSA PIN reset or like experience Knowledge or experience of two factor authentication Basic troubleshooting abilities The ability to communicate effectively through phone, email, and chat The ability to uphold our policies and dedication to upholding security requirements MS SQL Database experience PowerShell or other scripting knowledge Knowledge or experience with remote desktop, NTFS management, SharePoint, and Windows Server administration Travel up to 20% This position will require after hours and weekend work at regular intervals Preferred:
Legal or eDiscovery experience highly preferred eDiscovery tool - Relativity experience highly preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
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