Client Care Coordinator
Balanced Body Inc Balanced Body Inc Sacramento, CA Sacramento, CA $21 - $25 an hour $21 - $25 an hour Description:
Balanced Body leads the world in providing Pilates equipment and education.
Balanced Body is an energetic, environmentally sensitive company that is growing! Balanced Body is seeking a Client Care Coordinator to support our global reach of our Pilates educators.
The Client Care Coordinator will work with our onsite educational activities.
The role will manage onsite processing activities, compliance issues and build relationships.
The role will work with potential Onsite clients as well as providing proactive customer service (email, phone and mail) to Balanced Body Education students.
The coordinator will work in a team with two other staff members:
Client Care Coordinator (Domestic) and Client Care Coordinator (International).
The coordinators build and maintain rapport with Balanced Body educators and students.
Over time, this role can grow within the Education department to provide administrative and operational support for online/virtual events, student completion support and Educator and student directory maintenance.
Area of Responsibility:
The responsibilities listed below are representative of some of the duties required to satisfactorily perform each essential duty:
Manage and process Onsite requests.
Create and coordinate Onsite contracts with Process Coordinator.
Create and coordinate Statement of Works (SOWs) with Process Coordinator.
Enter Onsite class schedules in CRM along with processing material orders.
Manage and track a list of potential Educators who would like to participate in Onsites.
Build rapport with Onsite clients for further training.
Develop, maintain, and update Frequently Asked Questions (FAQ) for Onsites.
Participate in responding to live chats.
Answer phone calls and emails from educators and students.
Able to escalate calls/emails when necessary General department administrative support Process refunds, cancellations and student transfers Phone and email support Additional duties may be assigned.
Requirements:
The qualifications listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform each essential duty:
3
years in customer service experience, preferably in a call center environment; Excellent communication, verbal and written; Interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner one on one as well as in a group; Motivated self-starter with solid organizational skills, strong listening, verbal, and written skills; Passion for working in a fast-paced environment, with the ability to adapt quickly to change; Ability to multi-task a large volume of phone and email correspondence; An exemplary work ethic, a get it done attitude and high personal accountability; Able to demonstrate effective time management; Strong organizational and prioritization skills, with a proven ability to manage multiple projects and deadlines effectively; Experience using the Microsoft Office suite, including Outlook, Teams and OneDrive.
Salary Range:
$21 - 25/hourly Work Schedule:
This is a Monday to Friday position.
The hours are expected to be 7:
00AM to 4:
00PM.
The Company https:
//www.
pilates.
com/BBAPP/V/company/craftsmanship.
html Balanced Body is the world's largest designer and manufacturer of Pilates equipment, as well as a provider of high-quality Pilates and other mind-body instructor training and continuing education.
We currently do business in over 100 countries, with world-renowned customer service and a serious commitment to environmentally-friendly business practices.
If you want to work with a company with a passion for changing lives in ways small and large, let us hear from you.
We offer competitive compensation and excellent benefits including:
Medical, Dental and Vision 401(k) plan & Match! Life, AD&D and Long-Term Disability Insurance Paid time off and Holidays When submitting your resume please include salary requirements and ensure that your resume describes your previous experience.
Balanced Body is an equal opportunity employer dedicated to workforce diversity.
No Agency Calls! Similar Titles:
Administrative Assistant, Customer Service Pay:
$21.
00 - $25.
00 per hour Requirements:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Balanced Body leads the world in providing Pilates equipment and education.
Balanced Body is an energetic, environmentally sensitive company that is growing! Balanced Body is seeking a Client Care Coordinator to support our global reach of our Pilates educators.
The Client Care Coordinator will work with our onsite educational activities.
The role will manage onsite processing activities, compliance issues and build relationships.
The role will work with potential Onsite clients as well as providing proactive customer service (email, phone and mail) to Balanced Body Education students.
The coordinator will work in a team with two other staff members:
Client Care Coordinator (Domestic) and Client Care Coordinator (International).
The coordinators build and maintain rapport with Balanced Body educators and students.
Over time, this role can grow within the Education department to provide administrative and operational support for online/virtual events, student completion support and Educator and student directory maintenance.
Area of Responsibility:
The responsibilities listed below are representative of some of the duties required to satisfactorily perform each essential duty:
Manage and process Onsite requests.
Create and coordinate Onsite contracts with Process Coordinator.
Create and coordinate Statement of Works (SOWs) with Process Coordinator.
Enter Onsite class schedules in CRM along with processing material orders.
Manage and track a list of potential Educators who would like to participate in Onsites.
Build rapport with Onsite clients for further training.
Develop, maintain, and update Frequently Asked Questions (FAQ) for Onsites.
Participate in responding to live chats.
Answer phone calls and emails from educators and students.
Able to escalate calls/emails when necessary General department administrative support Process refunds, cancellations and student transfers Phone and email support Additional duties may be assigned.
Requirements:
The qualifications listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform each essential duty:
3
years in customer service experience, preferably in a call center environment; Excellent communication, verbal and written; Interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner one on one as well as in a group; Motivated self-starter with solid organizational skills, strong listening, verbal, and written skills; Passion for working in a fast-paced environment, with the ability to adapt quickly to change; Ability to multi-task a large volume of phone and email correspondence; An exemplary work ethic, a get it done attitude and high personal accountability; Able to demonstrate effective time management; Strong organizational and prioritization skills, with a proven ability to manage multiple projects and deadlines effectively; Experience using the Microsoft Office suite, including Outlook, Teams and OneDrive.
Salary Range:
$21 - 25/hourly Work Schedule:
This is a Monday to Friday position.
The hours are expected to be 7:
00AM to 4:
00PM.
The Company https:
//www.
pilates.
com/BBAPP/V/company/craftsmanship.
html Balanced Body is the world's largest designer and manufacturer of Pilates equipment, as well as a provider of high-quality Pilates and other mind-body instructor training and continuing education.
We currently do business in over 100 countries, with world-renowned customer service and a serious commitment to environmentally-friendly business practices.
If you want to work with a company with a passion for changing lives in ways small and large, let us hear from you.
We offer competitive compensation and excellent benefits including:
Medical, Dental and Vision 401(k) plan & Match! Life, AD&D and Long-Term Disability Insurance Paid time off and Holidays When submitting your resume please include salary requirements and ensure that your resume describes your previous experience.
Balanced Body is an equal opportunity employer dedicated to workforce diversity.
No Agency Calls! Similar Titles:
Administrative Assistant, Customer Service Pay:
$21.
00 - $25.
00 per hour Requirements:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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