Helpline Coordinator
My Sister's House My Sister's House Sacramento, CA Sacramento, CA Part-time Full-time Part-time Full-time From $20 an hour From $20 an hour 7 days ago 7 days ago 7 days ago My Sister's House is a non-profit agency that provides shelter and supportive services for Asian Pacific Islander and other underserved women and children.
The Helpline Coordinator is directly accountable to the Executive Director and Shelter Manager.
The Helpline Coordinator is responsible for:
Schedule and supervise all Helpline activities.
Support volunteers and staff members who answer the 24-hour Helpline.
Provide back-up coverage for Helpline when necessary.
Track Helpline data and trends.
Troubleshoot technical issues with phone carriers as issues arise.
Maintain accurate volunteer records and volunteer hours.
Manage office voicemail boxes and follow up as needed.
Respond and follow up on client and info emails.
Update and maintain referral and community resource books.
Schedule, organize, lead, and monitor My Sister's House 40-hour domestic violence training twice a year.
Assist in the recruitment and retention of volunteers.
Coordinate master schedule for client facing volunteers/interns.
Coordinate and prepare Helpline/Agency presentations.
Assist in the staffing of Outreach tables, recruitment and training of new Helpline volunteers.
Plan and implement the Volunteer Speakers Bureau.
Represent My Sister's House as needed regarding Helpline opportunities.
Assist in the preparation of grant project reports.
Assist with drafting grant related deliverables.
Handle other duties as assigned.
Qualifications Commitment to My Sister's House's mission and values.
A strong commitment to helping women and children in need.
Experience working with diverse constituencies (particularly with communities of color).
Conflict resolution skills is highly desirable.
Knowledge of crisis intervention and safety planning.
Excellent organizational skills, including the ability to design and maintain effective systems, organize resources, and establish priorities.
Self starter and ability to manage multiple tasks and projects simultaneously and efficiently with minimal supervision.
Ability to work as part of a team.
Knowledge of Microsoft, excel and google/gmail programs, and operation of office equipment such as phones, photocopy and fax machines.
Bilingual in Asian Pacific Island languages or Spanish is a plus.
Flexible and willing to work during days, evenings, weekends, and on and off site.
Valid driver's license and ability to use personal vehicles for work; proof of car insurance.
Job Types:
Full-time, Part-time Pay:
From $20.
00 per hour Expected hours:
20 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
Under 1 year Shift:
4 hour shift Day shift Night shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Helpline Coordinator is directly accountable to the Executive Director and Shelter Manager.
The Helpline Coordinator is responsible for:
Schedule and supervise all Helpline activities.
Support volunteers and staff members who answer the 24-hour Helpline.
Provide back-up coverage for Helpline when necessary.
Track Helpline data and trends.
Troubleshoot technical issues with phone carriers as issues arise.
Maintain accurate volunteer records and volunteer hours.
Manage office voicemail boxes and follow up as needed.
Respond and follow up on client and info emails.
Update and maintain referral and community resource books.
Schedule, organize, lead, and monitor My Sister's House 40-hour domestic violence training twice a year.
Assist in the recruitment and retention of volunteers.
Coordinate master schedule for client facing volunteers/interns.
Coordinate and prepare Helpline/Agency presentations.
Assist in the staffing of Outreach tables, recruitment and training of new Helpline volunteers.
Plan and implement the Volunteer Speakers Bureau.
Represent My Sister's House as needed regarding Helpline opportunities.
Assist in the preparation of grant project reports.
Assist with drafting grant related deliverables.
Handle other duties as assigned.
Qualifications Commitment to My Sister's House's mission and values.
A strong commitment to helping women and children in need.
Experience working with diverse constituencies (particularly with communities of color).
Conflict resolution skills is highly desirable.
Knowledge of crisis intervention and safety planning.
Excellent organizational skills, including the ability to design and maintain effective systems, organize resources, and establish priorities.
Self starter and ability to manage multiple tasks and projects simultaneously and efficiently with minimal supervision.
Ability to work as part of a team.
Knowledge of Microsoft, excel and google/gmail programs, and operation of office equipment such as phones, photocopy and fax machines.
Bilingual in Asian Pacific Island languages or Spanish is a plus.
Flexible and willing to work during days, evenings, weekends, and on and off site.
Valid driver's license and ability to use personal vehicles for work; proof of car insurance.
Job Types:
Full-time, Part-time Pay:
From $20.
00 per hour Expected hours:
20 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
Under 1 year Shift:
4 hour shift Day shift Night shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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