Customer Service Rep
1.
9 Sacramento, CA Sacramento, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour 8 days ago 8 days ago 8 days ago Description:
About Us:
Central Valley Glass & Screen, Inc.
is one of the leading wholesale suppliers for screens, insulated glass units, fabricated and tempered glass in Northern California.
For the past 26 years, we have been committed to explosive growth while maintaining the highest level of quality and service.
If you are interested in joining a fast-growing company with many opportunities, we would be interested in speaking with you.
Job Description:
As a Customer Service Representative at Central Valley Glass & Screen, you will play a crucial role in ensuring our customers receive exceptional service and support.
You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services.
Your goal will be to build strong relationships with customers, exceed their expectations, and contribute to the overall success of our business.
Requirements:
Key
Responsibilities:
Customer Engagement:
Interact with customers via phone, email, and in-person to understand their needs, answer questions, and provide assistance promptly and professionally.
Order Processing:
Process customer orders accurately and efficiently, ensuring all details are captured correctly and deadlines are met.
Issue Resolution:
Handle customer complaints and concerns effectively, investigating issues, finding solutions, and following up to ensure customer satisfaction.
Product Knowledge:
Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
Sales Support:
Collaborate with the sales team to support customer inquiries, provide quotes, and assist with order fulfillment.
Documentation and Reporting:
Maintain accurate records of customer interactions, orders, and resolutions.
Generate reports as needed to track customer trends and feedback.
Relationship Building:
Cultivate positive relationships with customers to foster loyalty, repeat business, and referrals.
Qualifications:
Excellent Communication Skills:
Strong verbal and written communication skills are essential for effective customer interactions.
Customer-Centric Approach:
Demonstrated ability to prioritize customer needs, empathize with their concerns, and provide solutions.
Organizational Skills:
Detail-oriented with the ability to manage multiple tasks and deadlines efficiently.
Problem-Solving Skills:
Proven track record of identifying issues, analyzing information, and implementing effective solutions.
Team Player:
Ability to collaborate with colleagues across departments to achieve common goals.
Technical Proficiency:
Comfortable using computer systems, CRM software, and other tools to manage customer interactions and data.
Non-Remote Work As a Customer Service Representative at Central Valley Glass & Screen, you will play a crucial role in ensuring our customers receive exceptional service and support.
You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services.
Your goal will be to build strong relationships with customers, exceed their expectations, and contribute to the overall success of our business.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Sacramento, CA Sacramento, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour 8 days ago 8 days ago 8 days ago Description:
About Us:
Central Valley Glass & Screen, Inc.
is one of the leading wholesale suppliers for screens, insulated glass units, fabricated and tempered glass in Northern California.
For the past 26 years, we have been committed to explosive growth while maintaining the highest level of quality and service.
If you are interested in joining a fast-growing company with many opportunities, we would be interested in speaking with you.
Job Description:
As a Customer Service Representative at Central Valley Glass & Screen, you will play a crucial role in ensuring our customers receive exceptional service and support.
You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services.
Your goal will be to build strong relationships with customers, exceed their expectations, and contribute to the overall success of our business.
Requirements:
Key
Responsibilities:
Customer Engagement:
Interact with customers via phone, email, and in-person to understand their needs, answer questions, and provide assistance promptly and professionally.
Order Processing:
Process customer orders accurately and efficiently, ensuring all details are captured correctly and deadlines are met.
Issue Resolution:
Handle customer complaints and concerns effectively, investigating issues, finding solutions, and following up to ensure customer satisfaction.
Product Knowledge:
Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
Sales Support:
Collaborate with the sales team to support customer inquiries, provide quotes, and assist with order fulfillment.
Documentation and Reporting:
Maintain accurate records of customer interactions, orders, and resolutions.
Generate reports as needed to track customer trends and feedback.
Relationship Building:
Cultivate positive relationships with customers to foster loyalty, repeat business, and referrals.
Qualifications:
Excellent Communication Skills:
Strong verbal and written communication skills are essential for effective customer interactions.
Customer-Centric Approach:
Demonstrated ability to prioritize customer needs, empathize with their concerns, and provide solutions.
Organizational Skills:
Detail-oriented with the ability to manage multiple tasks and deadlines efficiently.
Problem-Solving Skills:
Proven track record of identifying issues, analyzing information, and implementing effective solutions.
Team Player:
Ability to collaborate with colleagues across departments to achieve common goals.
Technical Proficiency:
Comfortable using computer systems, CRM software, and other tools to manage customer interactions and data.
Non-Remote Work As a Customer Service Representative at Central Valley Glass & Screen, you will play a crucial role in ensuring our customers receive exceptional service and support.
You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services.
Your goal will be to build strong relationships with customers, exceed their expectations, and contribute to the overall success of our business.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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