The Grove Client Support Associate (12:00 AM to 8:30 AM)
First Step Communities First Step Communities Sacramento, CA Sacramento, CA Full-time Full-time $19 - $20 an hour $19 - $20 an hour Job Title:
Client Support Associates (CSA) Program:
FSC Cabin Campus- The Grove Location:
North Sacramento Reports To:
Site Supervisor(s) or Program Director FLSA Status:
Non-Exempt Revision Date:
December 2023 Full time shifts available - must be able to work on the weekends
Summary:
The Grove is a tiny cabin community for any young adults who is experiencing homelessness from the ages 18 to 24.
Working as part of a team, CSA will monitor and direct the client in all areas of the campus.
They may be assigned to campus monitoring and support, security monitoring or maintenance and can be cross trained on all as opportunity arises.
They are responsible for keeping safety watch, day and night, and performing conflict resolution should issues arise.
CSAs are to build a rapport and trust with client in hopes to get them the resources and services they need in hope to end their cycle of homelessness! Essential Duties and
Responsibilities:
include the following.
Specific duties may vary based on the shift.
Other duties may be assigned.
Monitor and facilitate the transition of guests from the shelter/cabins to dining, counseling, meeting and or classroom areas.
Direct activities of the clients while at the campus location.
Keep safety watch day and night and lead conflict resolution should issues requiring intervention arise.
Assist guests from the time they wake up, through meal times and through the evenings.
Escalate to Management's attention any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.
Collect laundry items, help access stored possessions (if any) and process their exit from the facility as required.
Prepare facility for the next day.
Performs monitoring of video security systems as assigned, escalates as required.
Performs facility cleaning and maintenance as assigned.
Performs campus and client activity monitoring as assigned.
Regular, predictable attendance is required.
Ability to get along and work effectively with others.
Ability to walk in uneven terrain.
Supervisory
Responsibilities:
This job has no supervisory duties.
Measures of Performance:
The CSA shall be considered to be performing in an acceptable manner when the following have been accomplished:
Customer Service - Manages difficult or emotional client situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural and gender differences; Educates others on the value of diversity; Promotes a harassment-free environment; Supports and builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Personal Credibility - Does what he/she commits to doing; Respects the confidentiality or information or concerns shared by others; Is honest and forthright with people; Carries his/her fair share of the workload.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Interpersonal Awareness -Understands the interests and important concerns of others; Notices and accurately interprets what others are feeling based on their choice of words, tone of voice, expressions, and other nonverbal behavior; Anticipates how others will react to a situation; Listens attentively to people's ideas and concerns.
Building Collaborative Relationships - Asks about the other persons' personal experiences, interests and family; Shows an interest in what others have to say; acknowledges their perspective and ideas; Recognizes the business concerns and perspectives of others; Tries to build relationships with people whose assistance, cooperation and support may be needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or
Experience:
High school diploma and/or one to three months related experience and/or training.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of a computer tablet, such as an iPad and accompanying applications and software.
Knowledge of basic office equipment should include:
Internet and email, copy and fax machines, and telephone.
Certificates, Licenses, Registrations:
A current CA driver's license and proof of auto insurance is not required for this position.
Other Position Requirements:
If a past client of FSC or similar support organization, must have last needed support/housing services at least 6 months ago.
May be asked to travel locally to various sites with 15 miles for each shift.
May be asked to work various day, evening, and overnight shifts.
Other Skills and Abilities:
Understanding of the homeless population and their unique needs.
Strong verbal communication and listening skills.
Ability to exercise extreme patience.
Must be comfortable working with people and flexible in unpredictable environments.
Ability to think quickly and respond calmly to stressful/ emergency situations.
Physical and Emotional Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The inability to cope with a stressful work environment does not constitute a protected disability.
Must frequently lift or move up to 25 pounds.
Specific vision abilities required by this job include:
low light (night) vision, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must be able to travel with luggage and be able to transport materials and personal overnight supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment varies from quiet to very noisy.
Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Holidays Night shift Overnight shift Weekends as needed People with a criminal record are encouraged to apply Application Question(s):
Are you looking for Part-Time or Full-Time? Are you willing to work on the weekends? Please provide a short answer on why you are interested in working with the homeless population.
(If you do not answer this, your application will be forfeited) Please give a paragraph or two on why you are fit for the Client Support Associate.
(If you do not answer this, your application will be forfeited) Did someone refer you to this job application? If so, please state their full name.
(If you do not answer this, your application will be forfeited) Do you have any friends and/or relatives who work at First Step Communities? If so, please state their full name.
(If you do not answer this, your application will be forfeited) Are you okay with First Step Communities verify your previous and/or current employment? (If you do not answer this, your application will be forfeited) Do you have the ability to work on uneven terrain and be willing to work outside? (If you do not answer this, your application will be forfeited) The Grove project is a 24/7, 365-day operation.
If we do move forward with your application, are you willing to work on holidays? (i.
e.
Thanksgiving, Christmas Day, New Years Day, Fourth of July, etc.
) (If you do not answer this, your application will be forfeited) License/Certification:
Driver's License or Government ID (Required) Ability to Relocate:
Sacramento, CA 95815:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Client Support Associates (CSA) Program:
FSC Cabin Campus- The Grove Location:
North Sacramento Reports To:
Site Supervisor(s) or Program Director FLSA Status:
Non-Exempt Revision Date:
December 2023 Full time shifts available - must be able to work on the weekends
Summary:
The Grove is a tiny cabin community for any young adults who is experiencing homelessness from the ages 18 to 24.
Working as part of a team, CSA will monitor and direct the client in all areas of the campus.
They may be assigned to campus monitoring and support, security monitoring or maintenance and can be cross trained on all as opportunity arises.
They are responsible for keeping safety watch, day and night, and performing conflict resolution should issues arise.
CSAs are to build a rapport and trust with client in hopes to get them the resources and services they need in hope to end their cycle of homelessness! Essential Duties and
Responsibilities:
include the following.
Specific duties may vary based on the shift.
Other duties may be assigned.
Monitor and facilitate the transition of guests from the shelter/cabins to dining, counseling, meeting and or classroom areas.
Direct activities of the clients while at the campus location.
Keep safety watch day and night and lead conflict resolution should issues requiring intervention arise.
Assist guests from the time they wake up, through meal times and through the evenings.
Escalate to Management's attention any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.
Collect laundry items, help access stored possessions (if any) and process their exit from the facility as required.
Prepare facility for the next day.
Performs monitoring of video security systems as assigned, escalates as required.
Performs facility cleaning and maintenance as assigned.
Performs campus and client activity monitoring as assigned.
Regular, predictable attendance is required.
Ability to get along and work effectively with others.
Ability to walk in uneven terrain.
Supervisory
Responsibilities:
This job has no supervisory duties.
Measures of Performance:
The CSA shall be considered to be performing in an acceptable manner when the following have been accomplished:
Customer Service - Manages difficult or emotional client situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural and gender differences; Educates others on the value of diversity; Promotes a harassment-free environment; Supports and builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Personal Credibility - Does what he/she commits to doing; Respects the confidentiality or information or concerns shared by others; Is honest and forthright with people; Carries his/her fair share of the workload.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Interpersonal Awareness -Understands the interests and important concerns of others; Notices and accurately interprets what others are feeling based on their choice of words, tone of voice, expressions, and other nonverbal behavior; Anticipates how others will react to a situation; Listens attentively to people's ideas and concerns.
Building Collaborative Relationships - Asks about the other persons' personal experiences, interests and family; Shows an interest in what others have to say; acknowledges their perspective and ideas; Recognizes the business concerns and perspectives of others; Tries to build relationships with people whose assistance, cooperation and support may be needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or
Experience:
High school diploma and/or one to three months related experience and/or training.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of a computer tablet, such as an iPad and accompanying applications and software.
Knowledge of basic office equipment should include:
Internet and email, copy and fax machines, and telephone.
Certificates, Licenses, Registrations:
A current CA driver's license and proof of auto insurance is not required for this position.
Other Position Requirements:
If a past client of FSC or similar support organization, must have last needed support/housing services at least 6 months ago.
May be asked to travel locally to various sites with 15 miles for each shift.
May be asked to work various day, evening, and overnight shifts.
Other Skills and Abilities:
Understanding of the homeless population and their unique needs.
Strong verbal communication and listening skills.
Ability to exercise extreme patience.
Must be comfortable working with people and flexible in unpredictable environments.
Ability to think quickly and respond calmly to stressful/ emergency situations.
Physical and Emotional Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The inability to cope with a stressful work environment does not constitute a protected disability.
Must frequently lift or move up to 25 pounds.
Specific vision abilities required by this job include:
low light (night) vision, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must be able to travel with luggage and be able to transport materials and personal overnight supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment varies from quiet to very noisy.
Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Holidays Night shift Overnight shift Weekends as needed People with a criminal record are encouraged to apply Application Question(s):
Are you looking for Part-Time or Full-Time? Are you willing to work on the weekends? Please provide a short answer on why you are interested in working with the homeless population.
(If you do not answer this, your application will be forfeited) Please give a paragraph or two on why you are fit for the Client Support Associate.
(If you do not answer this, your application will be forfeited) Did someone refer you to this job application? If so, please state their full name.
(If you do not answer this, your application will be forfeited) Do you have any friends and/or relatives who work at First Step Communities? If so, please state their full name.
(If you do not answer this, your application will be forfeited) Are you okay with First Step Communities verify your previous and/or current employment? (If you do not answer this, your application will be forfeited) Do you have the ability to work on uneven terrain and be willing to work outside? (If you do not answer this, your application will be forfeited) The Grove project is a 24/7, 365-day operation.
If we do move forward with your application, are you willing to work on holidays? (i.
e.
Thanksgiving, Christmas Day, New Years Day, Fourth of July, etc.
) (If you do not answer this, your application will be forfeited) License/Certification:
Driver's License or Government ID (Required) Ability to Relocate:
Sacramento, CA 95815:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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