Student Assistant - Legislative Help Desk Support (Hybrid)
DescriptionThe Office of Legislative Counsel is seeking a self-motivated, independent student who is able to master new skills and concepts quickly providing helpdesk support to Legislative staff.
In this role, you will assist customers using remote assistance tools with MS Office products, proprietary software and hardware while documenting all issues detailing common problems and error trends.
This position requires the ability to enter data using a keyboard while simultaneously troubleshooting issues.
RequirementsConditions of EmploymentThis is a part-time, temporary, non-benefited, student position.
Employment in all positions with University Enterprises, Inc.
is dependent upon the mutual consent of University Enterprises, Inc.
and the employee.
This means that either University Enterprises, Inc.
or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted:
employment history, professional references, criminal check:
educational verification (degree, license, or official transcript) or DMV clearance.
Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc.
(UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period.
UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant positing should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer.
UEI only employs candidates who live and work in the state of California.
If selected for the position you must reside in California and all work must be performed in the state of California.
PrerequisitesMust be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser:
http:
//www.
calinterns.
org/wp-content/uploads/Affiliation_List.
pdf />Students must be enrolled in at least:
six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of StudyComputer Information Systems, Computer Science and EngineeringWork ScheduleFlexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM.
The final work schedule will be determined by the supervisor.
Additional Work ScheduleStudent Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications Knowledge of Windows and MS Office.
Must have excellent customer service and interpersonal communication skills both in oral and written form.
Ability to perform tasks requiring attention to detail.
Ability to prioritize assignments to ensure they are completed in a timely manner.
Ability to communicate effectively.
Ability, willingness and desire to learn new skills and tasks.
Experience working in a team environment and accepting direction from one or more technical lead people.
Other Ability Requirements; Ability to:
Adhere to OLC rules, regulations, and policies.
Demonstrate professional behavior, and demeanor, when interacting with all levels of staff, and the public.
Perform work, and maintain availability, during work hours (remote and in-office).
Demonstrate accountability for work assignments and attendance.
Report absences, and availability, to assigned lead and/or manager.
Treat others with courtesy and respect.
Adhere to OLC business dress code when in-office.
Avoid use of OLC equipment for personal use.
Preferred Qualifications Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority.
Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
Strong interpersonal and communications skills.
Experience in customer service.
Experience in Microsoft Office applications and Windows 10/11 operating systems.
Duties and Responsibilities Provide telephone support for Legislative staff for the purpose of diagnosing and/or solving problems related to networks, software, hardware and peripherals.
Evaluate calls to determine appropriate response and action.
Prioritize call and escalate resolution based on situation.
Document the request(s), issue(s) and resolution(s) into a ticketing system.
Create knowledge base articles.
Work closely with a team in a sharing environment.
Physical RequirementsSit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.
Have normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.
Working ConditionsWork is performed in a hybrid office and remote environmentWork requires almost exclusive work using a telephone and computer.
Business casual attire required when in office.
Employees will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.
Application InstructionsPlease complete all fields of the employment application.
Include your educational history in the Educational Experience section and any employment history in the Employment Experience section of our application.
Please upload your resume to the application.
Apply by:
Thursday, August 31, 2023 Recommended Skills Attention To Detail Audio Equipments Communication Curiosity Customer Service Engineering Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, you will assist customers using remote assistance tools with MS Office products, proprietary software and hardware while documenting all issues detailing common problems and error trends.
This position requires the ability to enter data using a keyboard while simultaneously troubleshooting issues.
RequirementsConditions of EmploymentThis is a part-time, temporary, non-benefited, student position.
Employment in all positions with University Enterprises, Inc.
is dependent upon the mutual consent of University Enterprises, Inc.
and the employee.
This means that either University Enterprises, Inc.
or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted:
employment history, professional references, criminal check:
educational verification (degree, license, or official transcript) or DMV clearance.
Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc.
(UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period.
UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant positing should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer.
UEI only employs candidates who live and work in the state of California.
If selected for the position you must reside in California and all work must be performed in the state of California.
PrerequisitesMust be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser:
http:
//www.
calinterns.
org/wp-content/uploads/Affiliation_List.
pdf />Students must be enrolled in at least:
six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of StudyComputer Information Systems, Computer Science and EngineeringWork ScheduleFlexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM.
The final work schedule will be determined by the supervisor.
Additional Work ScheduleStudent Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications Knowledge of Windows and MS Office.
Must have excellent customer service and interpersonal communication skills both in oral and written form.
Ability to perform tasks requiring attention to detail.
Ability to prioritize assignments to ensure they are completed in a timely manner.
Ability to communicate effectively.
Ability, willingness and desire to learn new skills and tasks.
Experience working in a team environment and accepting direction from one or more technical lead people.
Other Ability Requirements; Ability to:
Adhere to OLC rules, regulations, and policies.
Demonstrate professional behavior, and demeanor, when interacting with all levels of staff, and the public.
Perform work, and maintain availability, during work hours (remote and in-office).
Demonstrate accountability for work assignments and attendance.
Report absences, and availability, to assigned lead and/or manager.
Treat others with courtesy and respect.
Adhere to OLC business dress code when in-office.
Avoid use of OLC equipment for personal use.
Preferred Qualifications Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority.
Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
Strong interpersonal and communications skills.
Experience in customer service.
Experience in Microsoft Office applications and Windows 10/11 operating systems.
Duties and Responsibilities Provide telephone support for Legislative staff for the purpose of diagnosing and/or solving problems related to networks, software, hardware and peripherals.
Evaluate calls to determine appropriate response and action.
Prioritize call and escalate resolution based on situation.
Document the request(s), issue(s) and resolution(s) into a ticketing system.
Create knowledge base articles.
Work closely with a team in a sharing environment.
Physical RequirementsSit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.
Have normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.
Working ConditionsWork is performed in a hybrid office and remote environmentWork requires almost exclusive work using a telephone and computer.
Business casual attire required when in office.
Employees will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.
Application InstructionsPlease complete all fields of the employment application.
Include your educational history in the Educational Experience section and any employment history in the Employment Experience section of our application.
Please upload your resume to the application.
Apply by:
Thursday, August 31, 2023 Recommended Skills Attention To Detail Audio Equipments Communication Curiosity Customer Service Engineering Estimated Salary: $20 to $28 per hour based on qualifications.
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